This company is great when they are… This company is great when they are selling you their product. Don’t try to return or exchange anything though. They blow you right off. You can’t exchange anything. It’s not an option. You can return it, but their website doesn’t process returns well and their customer support has no interest in helping you. I’ve been trying to exchange something for two hours and getting a response from them is like pulling teeth. And it costs $12 to make the return. Unbelievable

Purchased a StringKing LAX shaft and… Purchased a StringKing LAX shaft and pre strung head. I thought I was getting a ok deal even with the included shipping and handling costs to get the product to Canada. However, SportStop does not disclose that the high shipping cost that they charge does not cover an additional charge that the carrier (FedEx in my case) will charge you after the parcel has been delivered for “administration/processing fee” for it to enter Canada. This cost me an additional $104.78 I tried to reach out to SportStop to discuss…..zero response.

Easy checkout, speedy delivery I was very impressed by the fact that I only had to click a few buttons( I entered basic info. on earlier purchase) and my order was placed. More impressive was the fact that I ordered it from the west coast on Saturday and received it on Monday! I'm not sure how they managed to do that while the entire Northeast US was suffering terrible winter conditions but, my son was very happy to receive his LAX head so quickly.

Great, I had a last minute change, and they worked it out I had placed an order one evening, then realized I needed more of the item, but didn't want to pay for shipping twice. I submitted a second order including all that I needed, hoping I could cancel the first order. I sent an email knowing they were closed, but hoping they would catch it before first order went out. They did, it was much appreciated. I've had positive experiences in the past as well.

Amazing Service! This company has a team of people who cater to your needs. They have excellent customer service that exceeds my expectations, and they are quick in response. They take the time to help you resolve your issues, and are readily available to answer any questions you may have. The products are always of high quality, as is their commitment to service. I cannot recommend this company enough to anyone looking to purchase lacrosse equipment.