This company is great when they are… This company is great when they are selling you their product. Don’t try to return or exchange anything though. They blow you right off. You can’t exchange anything. It’s not an option. You can return it, but their website doesn’t process returns well and their customer support has no interest in helping you. I’ve been trying to exchange something for two hours and getting a response from them is like pulling teeth. And it costs $12 to make the return. Unbelievable

Glad to take your money.. Glad to take your money... but will not help you with any issues. Ordered items. There was fine print stating that one of the items will be delayed. Confirmation did not state. Only when shipping the items did was it identified that it would be late. Company stated that they were unwilling to help or even try to make this work for us. In essence, they are willing to be a middleman but only when it is convenient to them.

I didn't get my order -

DO NOT ORDER FROM THIS COMPANY DO NOT ORDER FROM THIS COMPANY I ordered Box LAX rib pads for my son. They didn't arrive after two weeks. My son was playing games and getting badly hurt. I emailed customer service (I could not get through on the phone) and explained that we could not buy these pads locally and could they quick ship a replacement so he would not get hurt in another game. Nothing happened. I had to call them and they did not stand behind the order and said I would have to wait for an investigation w/ UPS that could take a LONG time. If they had contacted me sooner I could have ordered from another website regular shipping, but because of their non-response I had to pay an extra $32 to overnight from another site.

Avoid Sportstop.com Avoid Sportstop.com. Purchased a head from them end of October. Early January it split. They sent a replacement that then split first use out of the box in the first 30 minutes of use. Refused to replace again or issue a refund, which was the preferred action.