Great customer service Great customer service. We had several conversations about exactly what we needed in our circumstances and were given pros and cons of machines we were looking at. We were given expert facts about each and which was available. When we decided on one, the delivery was timely. We were kept informed of each step. Delivered on time and expertly wrapped for shipping. The delivery was to the inside of our garage. Every step was exactly as promised.

Absolutely a pleasant Experience to… Absolutely a pleasant Experience to work with. Called in on Black Friday, knowing that they would be absolutely busy. They called back in a timely manner to discuss options. I couldn't be more pleased with the purchase of our Spirit CRS800S Recumbent Stepper

Very satisfied! Very professional interaction with broker. He was knowledgeable and very helpful. We had concerns about ordering from CA when we are in Texas. Israel made sure to frequently update us & answer any questions. Shipping & assembly went without a hitch. We ordered on Oct 7 and received it on Oct 20 - we were able to start using the equipment this morning! Well done, Israel & FEB!

A very responsive company A very responsive company. When I complained about another online offer which was $100 less, Israel(sp?) indicated that the online offer was for a used/rebuilt machine but that he would send an equipment mat for free. The offer was much appreciated.

Spirit stepper was shipped damaged… Spirit stepper was shipped damaged Company still required shipping cost to send new part. Again it was shipped in the condition I received it in