A very responsive company A very responsive company. When I complained about another online offer which was $100 less, Israel(sp?) indicated that the online offer was for a used/rebuilt machine but that he would send an equipment mat for free. The offer was much appreciated.

On 03/18/24 A PHONE CALL TO THE DELIVERY On 03/18/24 We received our cross trainer. Came early was quite a surprise for us. The delivery man was off the chart helpful for helping by putting it in our garage. Still working on redoing the room we plan to place it. FEB was great with advice for us in deciding on our choice. Israel was great with all our questions and addressing what to expect in concerns to delivery. We don’t have it set up yet, but once the room is done it will be and we’ll share another post about how it went setting it up, and how we feel about the used of our recumbent stepper.

A good experience and purchase . The overall purchase of the recumbent stepper went very well . Israel was very helpful and offered a good price . He also answered phone calls and text messages. The delivery was as promised within the two to three week time frame . No damage to equipment during delivery. The CRS800S is I well built piece of equipment!

Spirit stepper was shipped damaged… Spirit stepper was shipped damaged Company still required shipping cost to send new part. Again it was shipped in the condition I received it in

FEB followed through on every promise… FEB followed through on every promise made at the time of the sale. Equipment delivery went smoothly despite the awkward and extremely heavy package. Assembly, although time consuming was simple and straightforward. The machine is awesome! The motion arms must be carefully placed in order to swivel the chair for exiting or the armrests will contact them. This is for the SPirit CRS800S