The 202 The LTL delivery guy was great; we quickly loaded it from the back of the semi-trailer to the bed of my pickup so that I could bring it up to my garage and into the house. The product was packaged in way that kept all the components safe during transit. Assembly was a breeze with the instructions; the user manual was likewise very descriptive. The machine is sturdy and performs well. We love the Bluetooth speakers for listening to and watching things during a workout.

So far this treadmill is great! So far this treadmill is great! There are a few things I wish would be better but over I think it's a super solid treadmill for the price. If I was to make it perfect, I wish the speakers were a little bit louder. The knobs to increase or decrease incline and speed are super easy to move so I have been finding myself brushing up on them when running and having to adjust them back to my desired settings. The tablet holder moves a little bit and makes noise so that's kind of annoying also. Aside from those things though it really is great.

CS was very helpful CS was very helpful. Walked me through the process of ordering and answered my questions.

Helpful & Responsive The team at Horizon was very helpful when there was an issue with installation. They sent a new part and scheduled someone to come fix it quickly.

Everything seemed great until it came time for delivery Saw via email item had arrived in destination city. Tried several times to click on link to schedule delivery. Every time I got an error message about the tracking number. Figured maybe it was too early to schedule. Yesterday afternoon I got a text saying they would deliver today. I replied within 30 minutes and asked to schedule for a day we would actually be home. No response. Today our treadmill was delivered and left in our driveway. Not even under our covered front porch or covered walkway. Just out in the open in the middle of the driveway. The thing is massively heavy and trying to get it up our front steps with just me and my husband is impossible. Not the workout I was anticipating for this.