If I could give 0 stars If I could give 0 stars, I would. I placed the order and cancelled it immediately. They sent the pod to me anyway. I rejected it and returned it back. I took pics and returned it well within the 15 days that’s required to get a refund. Abdul tells me that it’s in management escalation. Let’s just say it’s been 4 months and still no refund. This company is fraudulent and apparently there’s more people on trust pilot indicating the same thing. Horrible company

Terrible - the worst This company is awful. Do not buy from them. Shipping took so long, and I had paid for expedited shipping. It arrived, my husband barely opened the packaging before concluding it was cheap. We didn’t even bother opening the chiller. It took them nearly two months to send me the address to return, “free returns” means you’ll pay shipping and they reimburse you. Their website says 90 days free returns on the product page, but then when you navigate to the return policy page it says 60 days. They didn’t even get me labels within the 60 day window. I’m still waiting to see if they refund me. If not, I have saved all emails and will pursue litigation. I’m so angry with their terrible customer service.

The chill pod does not keep water cold… The chill pod does not keep water cold for much time at all. Maybe 2-3 hours. I put 3 gallons of ice in after adding very cold water to begin with. Within 2 hours there was no ice and the water was very tolerable. We keep it in complete shade. I would need to add A LOT of ice daily to even make it useable. Very poor insulation.

Great product ! Shipping a bit long At first I was scared because my delivery took longer than expected but the customer service answered all my concerns 😁, maybe you guys can improve the delivery speed but everything else is perfect ! The ice tub is very convenient and well made.

Terrible customer service It supposedly took almost a month to deliver the product and then it disappeared from my doorstep. When I tried to contact the company to get some assistance they all but ignored me. I have zero good things to say about their terrible customer service and I'm not able to comment on the quality of the product because I'm out my money and never received the product. Thumbs down Chillpod.