Great Instructor, Great Class..! Leah is a wonderful instructor and always makes me feel welcome in class. Thank you!

Beware- appalling treatment Beware. The treatment of long-term, loyal customers is appalling. I had paid for 12 X 60 minute group classes. The class length has been reduced to 45 minutes to allow for cleaning. This is equivalent to 3 classes being cut down, or there should be a 25% refund for the payment but the customer is just expected to take this. Secondly after making 3 X PT sessions over a month ago, I get a call to say the PT's rates have gone up since my booking and I can only have 2 sessions. Again the customer is just expected to take this and if you don't you are branded as rude. My request for refund has been denied. Be careful before you part with your money.

Really sensational I had a Sports Massage with Monika at King's Cross, and it was undoubtedly the most professional pair of hands that I have ever experienced for physical therapy. She quickly identified where my issues were and wasted no time in remedying them. I left the session feeling notably different, and carrying significantly less tension.

Monitor expenses if they have access to your card details In August, I encountered an issue where I was unexpectedly charged £500 for 20 classes on my card, with no prior email notification. This situation became increasingly frustrating. After a month of back-and-forth emails and finally receiving a full refund, my last email to them expressed my disappointment: It's disheartening that Ten isn't taking responsibility for mishandling their customers' bank details and processing payments without proper confirmation. Upon reviewing their emails, it's evident that my £2000 annual contribution doesn't seem significant enough for them to value a loyal customer. Trying to shift blame onto a customer, especially when there are no recorded calls, is simply unreasonable. I won't be continuing my membership with Ten. It's appalling to be treated so poorly, especially when I was the one highlighting their wrongdoing and didn't even receive an apology. For fellow Pilates enthusiasts, please exercise caution and closely monitor your expenses at Ten. They don't seem diligent when it comes to charging your cards, and they don't always send email notifications for your purchases.

Scammers I purchased an item from this company via their website. I did not receive the item and they ignore my emails. AVOID THIS COMPANY!