Monitor expenses if they have access to your card details In August, I encountered an issue where I was unexpectedly charged £500 for 20 classes on my card, with no prior email notification. This situation became increasingly frustrating. After a month of back-and-forth emails and finally receiving a full refund, my last email to them expressed my disappointment: It's disheartening that Ten isn't taking responsibility for mishandling their customers' bank details and processing payments without proper confirmation. Upon reviewing their emails, it's evident that my £2000 annual contribution doesn't seem significant enough for them to value a loyal customer. Trying to shift blame onto a customer, especially when there are no recorded calls, is simply unreasonable. I won't be continuing my membership with Ten. It's appalling to be treated so poorly, especially when I was the one highlighting their wrongdoing and didn't even receive an apology. For fellow Pilates enthusiasts, please exercise caution and closely monitor your expenses at Ten. They don't seem diligent when it comes to charging your cards, and they don't always send email notifications for your purchases.

Ten - Hatton Garden review Oct 2019 Had my first introductory lesson at their Hatton Garden branch. Equipment is not new but all good. Good attention given by the instructor and it was a class of 6. No lockers despite being told there were in the changing room by the receptionist. Be warned that you will need to wear special socks ( min ten pounds to buy a pair on the spot if you are not aware or forgotten to bring them). Amenities minimal.

Another great service from Ten Health (Notting Hill branch) I went to Ten Health for the second time this year, where Ilias saw me quickly for a slip disc made worse by muscolioskeletal symptoms. Ilias (Notting Hill) provided effective treatment including a massage suited to my condition. The exercises he recommended to do at home were incredibly useful in relieving the excruciating slip disc pain. After only a few appointments my back was getting better and the road to recovery was in sight. Really grateful to Ilias for such a speedy and professional service.

Beware- appalling treatment Beware. The treatment of long-term, loyal customers is appalling. I had paid for 12 X 60 minute group classes. The class length has been reduced to 45 minutes to allow for cleaning. This is equivalent to 3 classes being cut down, or there should be a 25% refund for the payment but the customer is just expected to take this. Secondly after making 3 X PT sessions over a month ago, I get a call to say the PT's rates have gone up since my booking and I can only have 2 sessions. Again the customer is just expected to take this and if you don't you are branded as rude. My request for refund has been denied. Be careful before you part with your money.

Really sensational I had a Sports Massage with Monika at King's Cross, and it was undoubtedly the most professional pair of hands that I have ever experienced for physical therapy. She quickly identified where my issues were and wasted no time in remedying them. I left the session feeling notably different, and carrying significantly less tension.