Charged but order not shipped- poor communication My experience is similar to other recent posts- placed an order on June 3 as they were showing as in stock. They processed payment on June 4 and updated the status to shipped, however I then received an email saying the item was on back order. After multiple emails and calls I have managed to get 2 updates- the last one 2 weeks ago saying they would ship by the end of last week. Very unresponsive, poor communication, shouldn’t have been charged for an item if they had no stock and no ability to ship. “Live chat” is not live- waited days for an (unhelpful) response. I’ve now asked to cancel the order but no response. My impression their supply issue may be related to the BC port workers strike- I would have been happy wait if they hadn’t processed payment and if they communicated more effectively. Now I just want my money back.

I never received my items. -

This product is simply amazing space… This product is simply amazing space saving and money. There was a bit of a delay due to extreme weather -40 - temperture in which i was compensated for anways so i cant conplain. Thank you

Nuobells arrived in good condition Nuobells arrived in good condition. Packed very well. They work as advertised and I love that they go up to 80lbs! Perfect addition to my home gym! Just know that you have to be careful and not drop them like you can with traditional dumbbells while getting the last reps with heavy lifts.

Placed order after showing in stock Placed order after showing in stock. No shipment for multiple days so tried to contact. Emailed with no response, phone # goes unanswered and live chat goes unanswered. Finally spoke with a rep who stated as others have noted "held up in port". I asked to cancel order and was told to email their sales dept. Did that and 5 business days later I receive a shipment notification. Again, calls emails and live chat go unanswered. Finally received an email back stating "sale items cannot be cancelled/ refunded" even though the rep I spoke with said otherwise. Sale price is a joke, they inflated the standard and lower to every other retailer. So yeah, terrible experience. Lesson learned, stick with a reputable business. p.s. Shipment notification for multiple days however no progress. So fingers crossed I actually receive the dumbbells... Update: So 20 days from placing an order for an "in stock" item they finally arrived. The wrong weights however but impressed something showed up. Sent email, now the waiting game continues... Hopefully return label/refund but I highly doubt that..