Placed order after showing in stock Placed order after showing in stock. No shipment for multiple days so tried to contact. Emailed with no response, phone # goes unanswered and live chat goes unanswered. Finally spoke with a rep who stated as others have noted "held up in port". I asked to cancel order and was told to email their sales dept. Did that and 5 business days later I receive a shipment notification. Again, calls emails and live chat go unanswered. Finally received an email back stating "sale items cannot be cancelled/ refunded" even though the rep I spoke with said otherwise. Sale price is a joke, they inflated the standard and lower to every other retailer. So yeah, terrible experience. Lesson learned, stick with a reputable business. p.s. Shipment notification for multiple days however no progress. So fingers crossed I actually receive the dumbbells... Update: So 20 days from placing an order for an "in stock" item they finally arrived. The wrong weights however but impressed something showed up. Sent email, now the waiting game continues... Hopefully return label/refund but I highly doubt that..

In the dark re my order/All's well On November 21, 2022, I ordered a pair of Nuobell dumbbells. On November 22, I received an email from Axrep, the official Nuobell distributor that said that my order was on its way, this email included a tracking number. The tracking number first showed an expected delivery data of November 23, 2022, it was not delivered that day and since then the tracking shows that a label was created on 11/22/2022 in Ottawa. I have gone back to this tracking every day since November 24 and it always shows that a label was created on November 22. My understanding is that this means that my order has not yet been shipped to the carrier. On Friday November 25, I contacted sales at Nuobell.ca to find out what is happening with my order and have yet to receive a reply. I am left in the dark and I don't appreciate it. Edit November 30: I have since received a reply from Axrep apologizing for the delay and that it was due to logistical difficulties and that my shipment was now on route and should be with me within days. I feel better about this and will wait and see. Received my dumbbells today and they were well packed and look great! They are very well designed.

They have my money; 4 weeks later I have nothing and no one is answering Similar to posts below; ordered dumbbells as well as folding bench and double-legged stand 4 weeks ago. Transactions have gone thru on my credit card. 4 weeks later- nothing. Multiple attempts to contact by phone and e-mail- no answer. I've entered a dispute with my credit card company. Update at Aug. 17: successful end to this dispute- I've now been fully reimbursed. Stay away from these guys. Go to the Nuobell site for an approved list of vendors. I just placed an order (over the phone with real people with a real retail location of a national chain) and actually got a better deal. Double-win.

Delayed shipping and spotty communication, but not a scam Shipping was supposed to occur in 1-4 days. After ordering, was told someone from the warehouse would reach out. Nobody did. Sent messages via chat and called and left voicemails. Nobody called back and responses via chat were sporadic; i.e., either no response or responses came hours later and oftentimes did not address the questions asked. After several weeks of spotty communication and still no dumbbells was getting concerned the whole thing was a scam. Eventually though someone picked up the phone and told me of a shipping container stuck at the port of Vancouver. I was offered an instant refund or an adjustable kettlebell at no charge if I was ok to wait. I opted to wait and got the dumbbells shortly afterwards along with the stand. Have yet to get the kettlebell, but trust they will be sent as promised.

Freindly customer service Freindly customer service. They gave me free delivery. I went with the all black model and it matches the rest of my gym