No customer service No customer service, paid in full and they cant even send it to ups for shipping. Im callong and emailing every adress I can find and its either no answer or the number doesn't even exist.

Nuobells arrived in good condition Nuobells arrived in good condition. Packed very well. They work as advertised and I love that they go up to 80lbs! Perfect addition to my home gym! Just know that you have to be careful and not drop them like you can with traditional dumbbells while getting the last reps with heavy lifts.

I never received my items. -

Delayed shipping and spotty communication, but not a scam Shipping was supposed to occur in 1-4 days. After ordering, was told someone from the warehouse would reach out. Nobody did. Sent messages via chat and called and left voicemails. Nobody called back and responses via chat were sporadic; i.e., either no response or responses came hours later and oftentimes did not address the questions asked. After several weeks of spotty communication and still no dumbbells was getting concerned the whole thing was a scam. Eventually though someone picked up the phone and told me of a shipping container stuck at the port of Vancouver. I was offered an instant refund or an adjustable kettlebell at no charge if I was ok to wait. I opted to wait and got the dumbbells shortly afterwards along with the stand. Have yet to get the kettlebell, but trust they will be sent as promised.

Sent two different colors... First I was sent two different color dumbbells, took a week to get the right color replaced, a month later I recieved an email saying its my last warning to return the mistaken dumbbell or i will be charged which i wasnt aware i had to return do to their negligence. It's disappointing I had to go through all this during already a stressful time moving to a new home. Also trying to resolve this issue with customer service, took them a week to reply to each of my email.