Impeccable Bike team Service! We had to go back twice within a week for bike returns for our 10-year old, who apparently was at the cusp of a 24” and adult (XS) 27.5” bike. While we’d expected the bike team to be annoyed with seeing us a 3rd time in a week, they were fully understanding AND even suggested we let our little one ride the 3rd (and final bike) outside for a while to assure this was “the one”. We are forever customers!

Great experience Great experience! Shipping was little slow, but that’s FedEx problem. Customer service was very friendly and followed up on the shipping. Will definitely do business again. Thank you!

color in the picture was incorrect The color in the picture was incorrect, I almost didn't purchase the item because of the image being a distorted color. I took a chance anyway and purchased it since it's free returns and the item was exactly how I assumed it would look. The color was correct, just bad picture lighting

Best Customer Service Experience on the Planet I'm so very thankful that I stumbled upon Sun & Ski Sports! I recently made my 2nd major bike purchase this year. Jake, Tova and the rest of the Bike dept.'s staff were exceptional! Jake, Manager, provides the absolute best customer service/experience on the planet. This guy needs to be cloned and distributed to every retail establishment throughout the world. He's extremely knowledgeable, a great listener, and has been in the business for a long time. His outstanding professionalism has definitely rubbed off on his staff. I didn't mine driving 50 minutes away from home and passing numerous speciality bike shops in order to make my purchases with Jake. Sun & Ski sell both of the brands that I'm most interested in (Cannonade & Cervelo). This means that as long as I'm in anything bike related, I will be traveling there to make my purchases. Jake and his staff are the Gold-standard/Ritz-Carlton of providing outstanding customer service!!!!!!

Just a great experience!! The ease of using the website and finding what I was looking for. The extra 10% off for signing up for emails and the free shipping made this a great experience. Customer service was excellent and supportive while FedEx had an issue with my delivery. After I contacted customer service FedEx seemed to get in gear and they delivered my package the next day. I am very happy!