Very disappointing service from Sun & Ski Sports I ordered HOKA Mach 5, the price is Ok But can you imagine that they sent left shoe 8.5D(EU Size 42) and right shoe 8.5B(EU Size 40 2/3). I believe that one is men size 8.5 and another is women size 8.5. The phone is difficult to connect and I tried to sent Email and Live message, but still not got answer.Returns policy is very complicated and cost high.Never buy from this shop.

Affordable (but Chemical-y) Apparel It took a significant amount of time for the shipment to arrive. Once it arrived, my sweater smelled strongly of chemicals and had an extremely rough texture compared to the one I felt in-store. After a wash, it does feel/smell better, but the apparel just doesn't feel as soft/comfortable as the in-store option. That said, it cost half as much here - you get what you pay for!

Filled our need in time for our trip ! After my wife’s old hiking pole broke, I ordered a new pair from you and you delivered exactly what we wanted in time for our trip to Costa Rica. I am happy about both. I note that Fed Ex, who delivered the product, did not meet the commitment of one day delivery, which we paid for. They did meet a 2-day delivery which was adequate; perhaps I paid $3 extra for the one-day. Since the end result was acceptable, I can live with that. Thanks to you for delivering.

Best Customer Service Experience on the Planet I'm so very thankful that I stumbled upon Sun & Ski Sports! I recently made my 2nd major bike purchase this year. Jake, Tova and the rest of the Bike dept.'s staff were exceptional! Jake, Manager, provides the absolute best customer service/experience on the planet. This guy needs to be cloned and distributed to every retail establishment throughout the world. He's extremely knowledgeable, a great listener, and has been in the business for a long time. His outstanding professionalism has definitely rubbed off on his staff. I didn't mine driving 50 minutes away from home and passing numerous speciality bike shops in order to make my purchases with Jake. Sun & Ski sell both of the brands that I'm most interested in (Cannonade & Cervelo). This means that as long as I'm in anything bike related, I will be traveling there to make my purchases. Jake and his staff are the Gold-standard/Ritz-Carlton of providing outstanding customer service!!!!!!

Superior service and shipping I had previously purchased the same shoes at Journeys. Not only did you all cancel an order, my fault for fat fingering the address, but refunded and shipped out my new order before the fools at Journeys even refunded my original order with them. Thank you for being a breath of fresh air. Your customer service was amazing at canceling my original, incorrect address order quickly and efficiently. Your delivery was fast and I was kept up to date with shipping information along the way. I absolutely love my Hey Dudes and look forward to purchasing from you in the future.