I ordered a Lumos adult white bike… I ordered a Lumos adult white bike helmet That was the wrong size. This company only makes helmets in medium/large or extra-large and my head seem to be a size in between those two. In a world where finding anyone to help you with customer service is becoming a rarity, Alex from Movatik immediately responded to me, helped me fix my problem, and immediately shipped another helmet to me. It was by far one of the best service customer experience as I have had in years.

Christmas Bummer My Wife ordered a Bell Custom 500 motorcycle helmet from Movatik for me for Christmas. She sized the helmet (M 57cm-58cm) by using the size from my Arai helmet that fits perfectly (size M 57cm-58cm). When I tried the Bell helmet on, it did not fit. Not even close. We contacted Movatik to exchange the helmet for a larger size. Movatik replied that the sale was final because the sale price ended with a “.97” and is “Deep discounted.” Sure enough, their return policy has that disclaimer. The Helmet is a good price compared to full price, but only a few dollars less than other shops that have far better return policies. Super disappointing for first time customer experience. Lessons learned: 1. Read return policies before pulling the trigger. 2. Shop local if you need a sized item or go to one of the other players (Revzilla, J.P. Cycles etc.) who have better return/exchange policies.

Customer service is fantastic Customer service is fantastic. This was my 1st time ordering from movatik. Products arrived in the timeframe outlined. After receiving my order I had a question and called them. Ryan was super helpful. He walked me through the order and answered all my questions. I will definitely be order more directly from Movatik as their prices were better than going through a giant 3rd party website.

NOBODY had this helmet except Movatic NOBODY had this helmet except Movatic. Ryan was awesome with answering questions, sending pix and gave me a smokin' DEAL! too. RYAN, honor and respect brother! ROBB.

Excellent from start to finish Excellent from start to finish. Good communications - I had to email and ask a question about product. Reply came within no time at all - less than an hour. Product arrived well packaged and before expected date.