Ordered a surface last year which had a… Ordered a surface last year which had a higher than normal sponge content , Mark was really good he came out and agreed to replace it , Covid hit and a bit of a delay but all sorted and received really excellent service . I must add to be really fair the original surface rode really well just the lighter appearance needed sorting , this surface is really low maintenance we have big show horses and they all love it best surface we have ever had . Thank you .

The saga of trying to get a refund…. Ran into a site issue two days after ordering and asked for refund. Total nightmare—firstly no replies, then latterly every excuse in the book, promises that the money has been transferred, and it never has. Nearly a month on and I have just asked the bank for a chargeback because I’m clearly not getting a refund any other way. Not happy, petrified I won’t get the money back. And I am clearly not the first person this has happened to, either. ETA They finally refunded after we pestered and pestered.

Just wanted to thank you for your… Just wanted to thank you for your fabulous surface I’ve been able to use it everyday and we’ve had frost to -10 !! It has stayed soft and usable !! It was also brilliant during the extremely hot summer and didn’t get deep or dusty !!! 👍

Love our new surface. The team at Carpet Gallop have been great. I appreciate that COVID has caused issues with supply. I think this is due to their suppliers being closed for three months. They kept me informed and delivered when they said they would. Loving our new surface.

Dangerous surface/ horrendous company Dangerous surface/ horrendous company Ordered over lockdown. Delivery strung out day after day. Ended up being a loose load due to a “machinery breakdown” and turned up on an arctic ( specifically asked for smaller lorries) £££ spent on tipping it elsewhere and moving it with false promises of being reimbursed . No exaggeration it stank the whole village out when it arrived!! Pure ammonia. The most worrying thing is the sheer amount of sharp carpet grippers, sharp mangled metal, rocks and general rubbish to include a full Stanley knife complete with blade! None of which have any place in a horse arena. Absolute waste of time trying to deal with it through the company so have cut losses and gone on to sort/change it ourselves. Owner promises the earth but delivers nothing. Absolute nightmare to deal with. Will NEVER recommend them. Strongly advise to avoid at all costs!!