Erica Hunter
GBI absolutely liked the people I absolutely liked the people. My only issue was Julianne removing my discount for house 11000 because the deposit was received 2hrs later but the manager took my deposit for it and I ended up paying 2000 more. Other than that Geo and Amanda were awesome
Camille W
GBTop Villas is an amazing company to… Top Villas is an amazing company to work with. Professional, attentive and very trustworthy. If you are lucky enough to get Enya you will be in good hands ❤️
Abby
GBWe arrived at 4pm after a 20 hour drive… We arrived at 4pm after a 20 hour drive from NY with 3 small children. Upon arrival there was a dead animal in the pool. Seems to have been there for days as there was a lot of residue around it. No one bothered to do a walk through before we arrived? I called the support number many times without being able to get a property manager on the phone during normal business hours. Once 5pm hit (1 hour after I began trying to reach someone) the lines stopped even ringing and went to an automated “after hours” machine and no one to help. I left numerous messages and was only able to get a hold of someone from the booking agency who stated they could not do anything to help except wait for a property manager to call me back. We lost a whole day of the pool and had to deal with cleaning a dead animal out ourselves on the first day of our vacation. I understand this is part of nature, but answering the phone during normal business hours to address a problem is a must with vacation rentals.
Kelly D.
GBCommunication is key and working with… Communication is key and working with Shannon (and now Molly) has been great! I am so grateful for their guidance, their ability to respond to my questions quickly and all their help. Their suggestions as well have been super helpful. I highly recommend!
Natasha Edwards
GBElodie Ferrero-Wick Our Top Villa representative was responsive and provided a great customer service by giving us villa's that matched our request exactly. We were able to review the links for quick selection without a lot of back and forth. Very Happy!