Juan Sandino
GBUpdated Review Hello I bought an hotel in madeira with the promise i could pick any date and when i tried to book for august 2024 it was blocked. The customer service team fixed it and refunded me for the amount ive paid in a very kind attentive way. I still dont give 5 stars but 4, because you cant see availability of dates in the hotels only after you pay, which is not ideal But great customer service response to my problem
Refinanced Homeowner
GBI just booked my Disney resort… I just booked my Disney resort vacation and it was fast and easy at a great rate $199 plus tax. Hope everything works out well when booking our vacation stay time.
Keith Biggerstaff4373
GBUnhappy upset Did not qualify for the trip you have to make 50000 thousand or more a year Been trying to get my money back for since march 20th 2024 they sent 100 received it in one business day been trying to get the rest ever since if you don’t make enough money and don’t want time share I highly don’t recommend Keith Biggerstaff/ I am on Disability
Vernon Lemoignan
CAAlso known as monster This is a booking service that works differently than most, those differences caused me some issues, but can be dealt with by calling them directly and finding out the total costs from start to finish. They have very good deals, but I had issues getting decently priced flights, so I wanted to get a refund. I think they need a better refund policy, but I did get a refund. I would consider booking through them again, now knowing their processes better.
Jets Fan Jordan
GBMisleading So I see this really great deal for five nights at a nice hotel in Gatlinburg Tennessee for only $200. Then they also said I could book between now and anytime in the next 18 months. So I went ahead and bought the reservation, and made sure to, make a note to remind myself to use it within the next 18 months. Loan behold, I try to actually book the reservation for this summer and they try to tell me that the dates I had already booked on their website were no longer available and they were trying to get me to , take the trip to Florida instead. I told them I wasn’t interested in going to Florida and I wanted a refund. But they told me they have a seven day refund policy. However, this is extremely misleading and morally wrong. I spent $200 with the intent that I was going to get access to, five nights at a hotel in Gatlinburg, Tennessee, however, they were not able to deliver this service, and they refused to give me a refund. I have no issue showing up to a two hour seminar with a deal that good, but it’s the manipulation on the backend that’s a problem. If someone from management can respond to this comment and give me my money back, maybe I’ll change my mind on this company. UPDATE: Just got off the phone with them and now they’re trying to tell me I have to wait until after my birthday to book the trip so the system will let me? I feel like it’s a way for them to push the issue further into the future but we’ll see. If they can ultimately deliver on the trip OR get me a full refund I’ll be happy with them