Horrible experience Horrible experience. I booked my trip after seeing a $399 special. After I I pick my dates (and get charged right away) I get a message that it isn't complete yet, I need to call to verify. I call the reservations number they provided and spoke with an extremely rude and unprofessional female. She tells me I need to pay another $400+ for taxes and fees. I explained to her that I wasn't aware of that and she said it states that in the terms and conditions. I then tell her I want a refund and was told "NO". She would not give me a refund and still demanded $400. I spoke with support after that and was told a manager will call me. When I asked support to refund me I was told she can't do that. When I asked support to confirm my dates, she said she couldn't do that. DO NOT USE THIS COMPANY!!

Will continue booking through Booksi. I've purchased a cruise through this company before this Anaheim purchase. It was a great deal! We got a balcony for the price of an Ocean view. The support staff was excellent. So I feel comfortable purchasing this offer of Anaheim.

Also known as monster This is a booking service that works differently than most, those differences caused me some issues, but can be dealt with by calling them directly and finding out the total costs from start to finish. They have very good deals, but I had issues getting decently priced flights, so I wanted to get a refund. I think they need a better refund policy, but I did get a refund. I would consider booking through them again, now knowing their processes better.

Misleading So I see this really great deal for five nights at a nice hotel in Gatlinburg Tennessee for only $200. Then they also said I could book between now and anytime in the next 18 months. So I went ahead and bought the reservation, and made sure to, make a note to remind myself to use it within the next 18 months. Loan behold, I try to actually book the reservation for this summer and they try to tell me that the dates I had already booked on their website were no longer available and they were trying to get me to , take the trip to Florida instead. I told them I wasn’t interested in going to Florida and I wanted a refund. But they told me they have a seven day refund policy. However, this is extremely misleading and morally wrong. I spent $200 with the intent that I was going to get access to, five nights at a hotel in Gatlinburg, Tennessee, however, they were not able to deliver this service, and they refused to give me a refund. I have no issue showing up to a two hour seminar with a deal that good, but it’s the manipulation on the backend that’s a problem. If someone from management can respond to this comment and give me my money back, maybe I’ll change my mind on this company. UPDATE: Just got off the phone with them and now they’re trying to tell me I have to wait until after my birthday to book the trip so the system will let me? I feel like it’s a way for them to push the issue further into the future but we’ll see. If they can ultimately deliver on the trip OR get me a full refund I’ll be happy with them

Great booking experience My wife and I have recently booked a trip to Madeira through Booksi to travel later in the year. The whole booking experience was faultless and we hope the trip itself will be as smooth. Then the company can gain repeat customers. Have not seen the place yet but so far the experience exceeded our expectations