Clear communication and easy booking Clear communication and easy booking! Will definitely use again. The house was stunning and looked just like photos.

The booking was very easy and… The booking was very easy and straightforward. Check in was smooth. The house itself was good, each room has a bathroom so great for the group size. Location is very nice, only a mile to the beach and pretty close to all the major SD attractions Couple issues: the house itself was dirty, not properly cleaned, sheets and beds were also a little dirty so I had to put down towels before use. Couple things don't work here are there, iron, lights, washing machine, floor gaps. Difficult to get in touch with service people Beds are honestly very uncomfortable, all of the beds are sinking and super squeaky. Unfriended a lot of back and neck pain due to this. Most of us ended up sleeping on the floor since the beds were so uncomfortable. They advertised a garage being available with each unit but when we got there they said 1 garage was locked by the owner and no way to access so that made parking difficult as well as false advertising and setting unrealistic expectations.

Location was worth it but..... The communication with the management company was professional and one of the best we've experienced. The location of the condo was excellent and a great choice, While the pillows were extremely comfortable there's no way that two people could have comfortably slept on the pull out sofa mattress which sagged big time, in the middle. Also, for a one week stay, they provided extra bath towels but only one hand towel and no face towels. It was also extremely disappointing that the hot tub did not work (particularly since this was a ski vacation), and no one called us back on this issue.

Cancelled our reservation due to price "audit" We booked a vacation home for our very large family with AvantStay. We found the home on Airbnb & Verb, but booked directly from the AvantStay website to save some of the fees. We thought we had found a good deal on a nice house, but nothing ridiculously cheap. The very next morning I get an email stating our reservation had been cancelled due to an "audit" that caught a pricing discrepancy. The price per night almost doubled and became too expensive for our family. We had been looking for a suitable house for a suitable price with the ONE WEEK that everyone in our family was available this summer for over a month. The representative I talked to on the phone was very nice, but said the best way to communicate with the company was to reply to the email I was sent. That representative, "Cindy," basically said sorry there was nothing she could do. I feel like I was unethically dealt with. On principle, they should have honored the price they originally published and eat their own mistake.

Sugar Cove is Lovely!! Rented Sugar Cove for daughters wedding weekend and was perfect! Extremely clean and well-maintained. Huge hot tub big enough for whole family off front porch. No steep roads to access very easy off main road, straight path to downtown gatlinburg from the cabin. Plenty of space for all. Casita very cute as an optional space but would prefer the pool table in main house. Well - supplied for laundry, toiletries etc (need to stock extra paper towels though). Would def stay here again and highly recommend!!