Thank you Viaresorts Thank you Viaresorts, as a regular user and visitor to your services, I'm pleased to be able to provide a very positive review of my experiences with viaresorts.com. Anyone who has dealt with services such as this before know all too well the associated pitfalls of overbooking, rate changes and so on. My experiences with Viaresorts.com have been nothing short of exceptional, I highly recommend their excellent service and support. Martin McConnachie

Got there in the end. Very slow communication initially, to the point i got angry and forwarded the same email repeatedly. Sometimes it took them 9 days to reply. A month had past from the date of my 1st request for a refund, ( 04 March) & confirmation from them early April). They did blame Easter, however I started this a month prior to easter so I don't accept that. It was only then that I realised the DEBIT card I paid with originally, had expired since and been replaced. So after a few emails back and forth, with one of their head guys in the financial dept, I am pleased to say I got my refund and he was very quick to reply, and bent over backwards to help sort it. FYI expired debit cards are always linked to your account in NZ. You will however require that payment receipt number to give to the cards dept at the bank to speed up them allocating the funds to your account. They may have it sitting for a few weeks.

We lost our booking number We lost our booking number, but was able to retrieve it with help from your staff. well done!!

Fantastic ViaResorts Fantastic experience from initial query to confirmation . Had some questions but these where answered promptly Look forward to many more trips through Viaresorts!

Very happy with the booking Very happy with the booking, very query has answered with in minutes. agents were always helpful and friendly.