Got there in the end. Very slow communication initially, to the point i got angry and forwarded the same email repeatedly. Sometimes it took them 9 days to reply. A month had past from the date of my 1st request for a refund, ( 04 March) & confirmation from them early April). They did blame Easter, however I started this a month prior to easter so I don't accept that. It was only then that I realised the DEBIT card I paid with originally, had expired since and been replaced. So after a few emails back and forth, with one of their head guys in the financial dept, I am pleased to say I got my refund and he was very quick to reply, and bent over backwards to help sort it. FYI expired debit cards are always linked to your account in NZ. You will however require that payment receipt number to give to the cards dept at the bank to speed up them allocating the funds to your account. They may have it sitting for a few weeks.

Very happy with the booking Very happy with the booking, very query has answered with in minutes. agents were always helpful and friendly.

Amazing communication Amazing communication. Was told everything clearly. Also a great deal!

Very poor customer service...after… Very poor customer service...after booked a promotion deal for Thailand, then realised that I am not eligible for the deal, has to be a couple Not friends. After more than six weeks wait to get clarification, I was advised that they can transfer the deal to Bali then while trying to book the accommodation the system ask for Reservation No. So send email to customer service. It has been more than 5 weeks still no response. I can only rate for less than 1 star.

Excited for Bali! Just received all my paperwork and information for our Bali holiday. I feel so excited as this looks so beautiful. Thank you for your quick response in sending everything to me. I have been kept informed and believe that any questions will be dealt with professionally in a timely manner.