DO NOT BOOK A HOLIDAY WITH VIARESORTS I booked a holiday at the Absolute Twin Sands Resort & Spa in Patong Thailand with ViaResorts on a $289 deal. DO NOT DO BUSINESS WITH THIS FIRM. THEY ARE RIP OFF MERCHANTS. AFTER WE BOOKED A DEAL WITH THEM WE THEN FOUND OUT THAT THE DEAL DOES NOT APPLY TO PEOPLE OVER 70 YEARS OF AGE. IT WAS IN SMALL WRITING IN THE TERMS AND CONDITIONS. THEY REFUSE TO REFUND OUR MONEY EVEN WITH A PENALTY (AS PER THEIR OWN CONDITIONS), WILL NOT RESPOND TO OUR EMAILS AND WHEN WE FIRST REQUESTED A REFUND, THEY OFFERED SOME OTHER DEAL WHICH OVER 70'S COULD USE. THIS WAS NOT WHAT WE COULD USE SO THEY NOW REFUSE TO ANSWER OUR REPEATED EMAIL REQUESTS FOR A REFUND. PLUS IT IS A CONDITION OF THE DEAL THAT YOU ATTEND A PROMO ABOUT THEIR PRODUCT. IT IS ONLY $289 BUT IT IS THE PRINCIPLE. DO NOT USE THEM. UPDATE: We have been contacted by ViaResorts by email and it was conveyed to us that our original ticket asking for cancellation of our reservation had auto-closed in their support system hence the lack of any response to our emails. ViaResorts has since offered to refund out reservation fee of $289 less the $50 cancellation fee set out in their terms and conditions. This is what we had requested in the first instance so we are very pleased with the response from ViaResorts and are heartened that the issue was not one of bad customer service but a system fault. We would like to thank ViaResorts for following this through for us. Please ignore our previous negative comments about the company.

Fantastic ViaResorts Fantastic experience from initial query to confirmation . Had some questions but these where answered promptly Look forward to many more trips through Viaresorts!

Am still waiting weeks for my refund as… Am still waiting weeks for my refund as we did not meet the age requirements for the booking. I understand that they are charging $50 per person for the cancelation, which is way too much, but we paid $298. Be careful, this site maybe a scam.

Via resorts were amazing in helping us… Via resorts were amazing in helping us coordinate the decision of where to travel, with there amazing amounts of deals it was a no brainer to go with via Resorts.

Impresssive Service We've been thorougly impressed with the service from Viaresorts.com. Especially these days when everything is a bot. They answer quite quickly and the communication was obviously a human. We were able to contact them via their chat and email to enquire about a vacation in Greece which we then reserved. Great service.