Am still waiting weeks for my refund as… Am still waiting weeks for my refund as we did not meet the age requirements for the booking. I understand that they are charging $50 per person for the cancelation, which is way too much, but we paid $298. Be careful, this site maybe a scam.

5 STAR 🌟 SERVICE THANKYOU SOO MUCH Via Resort Staff are absolutely 💯 amazing 👏 and John and Shanele's Customer Service went way and beyond their duty of call to get the dates I requested! Thankyou soo much John for all your help...you truly are very helpful person...very much appreciated 😊

DO NOT BOOK A HOLIDAY WITH VIARESORTS I booked a holiday at the Absolute Twin Sands Resort & Spa in Patong Thailand with ViaResorts on a $289 deal. DO NOT DO BUSINESS WITH THIS FIRM. THEY ARE RIP OFF MERCHANTS. AFTER WE BOOKED A DEAL WITH THEM WE THEN FOUND OUT THAT THE DEAL DOES NOT APPLY TO PEOPLE OVER 70 YEARS OF AGE. IT WAS IN SMALL WRITING IN THE TERMS AND CONDITIONS. THEY REFUSE TO REFUND OUR MONEY EVEN WITH A PENALTY (AS PER THEIR OWN CONDITIONS), WILL NOT RESPOND TO OUR EMAILS AND WHEN WE FIRST REQUESTED A REFUND, THEY OFFERED SOME OTHER DEAL WHICH OVER 70'S COULD USE. THIS WAS NOT WHAT WE COULD USE SO THEY NOW REFUSE TO ANSWER OUR REPEATED EMAIL REQUESTS FOR A REFUND. PLUS IT IS A CONDITION OF THE DEAL THAT YOU ATTEND A PROMO ABOUT THEIR PRODUCT. IT IS ONLY $289 BUT IT IS THE PRINCIPLE. DO NOT USE THEM. UPDATE: We have been contacted by ViaResorts by email and it was conveyed to us that our original ticket asking for cancellation of our reservation had auto-closed in their support system hence the lack of any response to our emails. ViaResorts has since offered to refund out reservation fee of $289 less the $50 cancellation fee set out in their terms and conditions. This is what we had requested in the first instance so we are very pleased with the response from ViaResorts and are heartened that the issue was not one of bad customer service but a system fault. We would like to thank ViaResorts for following this through for us. Please ignore our previous negative comments about the company.

Great experience and holidays … Just returned from a long vacation visiting my family in Europe and Bali. We had two hotels booked with Via. We had a great experience from start to finish and appreciated the savings. We had a few issues and had to change dates last minute and their team was amazing and sorted it all out. We will be booking with Via again for sure!

Great Experience. Just returned from a trip to Thailand… Just returned from a trip to Thailand which was fantastic. We had excellent service from ViaResorts when making the booking as we had to change dates last minute due to a flight change. The hotel staff were amazing and very friendly when we arrived. Had one of the best holidays we've had in a long time.