DO NOT BOOK A HOLIDAY WITH VIARESORTS I booked a holiday at the Absolute Twin Sands Resort & Spa in Patong Thailand with ViaResorts on a $289 deal. DO NOT DO BUSINESS WITH THIS FIRM. THEY ARE RIP OFF MERCHANTS. AFTER WE BOOKED A DEAL WITH THEM WE THEN FOUND OUT THAT THE DEAL DOES NOT APPLY TO PEOPLE OVER 70 YEARS OF AGE. IT WAS IN SMALL WRITING IN THE TERMS AND CONDITIONS. THEY REFUSE TO REFUND OUR MONEY EVEN WITH A PENALTY (AS PER THEIR OWN CONDITIONS), WILL NOT RESPOND TO OUR EMAILS AND WHEN WE FIRST REQUESTED A REFUND, THEY OFFERED SOME OTHER DEAL WHICH OVER 70'S COULD USE. THIS WAS NOT WHAT WE COULD USE SO THEY NOW REFUSE TO ANSWER OUR REPEATED EMAIL REQUESTS FOR A REFUND. PLUS IT IS A CONDITION OF THE DEAL THAT YOU ATTEND A PROMO ABOUT THEIR PRODUCT. IT IS ONLY $289 BUT IT IS THE PRINCIPLE. DO NOT USE THEM. UPDATE: We have been contacted by ViaResorts by email and it was conveyed to us that our original ticket asking for cancellation of our reservation had auto-closed in their support system hence the lack of any response to our emails. ViaResorts has since offered to refund out reservation fee of $289 less the $50 cancellation fee set out in their terms and conditions. This is what we had requested in the first instance so we are very pleased with the response from ViaResorts and are heartened that the issue was not one of bad customer service but a system fault. We would like to thank ViaResorts for following this through for us. Please ignore our previous negative comments about the company.

Title : Awesome experience, quick response Our family went to Spain last year with Via Resorts. We found them very professional and courteous and appreciated their help when we had to change check in dates last minute. In addition, the price was exceptional and the stay memorable.

Thank you Viaresorts Thank you Viaresorts, as a regular user and visitor to your services, I'm pleased to be able to provide a very positive review of my experiences with viaresorts.com. Anyone who has dealt with services such as this before know all too well the associated pitfalls of overbooking, rate changes and so on. My experiences with Viaresorts.com have been nothing short of exceptional, I highly recommend their excellent service and support. Martin McConnachie

Am still waiting weeks for my refund as… Am still waiting weeks for my refund as we did not meet the age requirements for the booking. I understand that they are charging $50 per person for the cancelation, which is way too much, but we paid $298. Be careful, this site maybe a scam.

Fantastic ViaResorts Fantastic experience from initial query to confirmation . Had some questions but these where answered promptly Look forward to many more trips through Viaresorts!