They cancelled our reservation!! My parents booked a condo at Topsail Dunes for the week of 7/13. My dad just received a phone call tonight (7/2), stating that the condo would not be ready in time due to damages and their reservation is canceled and told nothing else is available. The agent sent listings for places 4x the cost of the original condo. What terrible business considering it was NEVER mentioned it was even a possibility the condo would not be available.

St Regis Resort Unit 2404 St. Regis Resort North Topsail unit 2404 Writing on the internal walls, ice maker didnt work, bedroom TV didnt work. No onsite management team, no sheets,towels or even toilet paper. Did not disclose damaged areas until after you booked. Construction noise at 7AM everyday. When you were able to finally contact the management team, they came across as dishonest and uncaring. Very disappointed and I will not recommend to anyone I know to stay there.

The associates at Treasure Realty were… The associates at Treasure Realty were communicative and clear. The check-in packet was wonderful, and they took the time to explain it all. I just loved the condo, as did my entire family. It was clean and just as described online. I'll be returning to rent another condo next summer. Great job! :)

Auto cancellation policy by Treasure Realty We have been renting with Treasure Realty for 14 years and this is the first time our rental got canceled. Apparently our deposit didn’t reach the office on time, but in 14 years we haven’t backed out of our agreement. We were able to re-apply for the same rental unit but had to wait the two days until we were able to reach them to be sure the unit was still available. A phone call would have been appreciated rather then to just cancel. Our travel plans had all been arranged.

We had three issues with the rental… We had three issues with the rental property.....went to the office in Surf City and talked directly to a rep about them and was assured they would be taken care of immediately. 2 days later it took a second contact Treasure Realty to get the issues looked at. The first "face to face" was never put into the system by the rep. Other than not having anything "fixed" while we were there for the remainder of our rental period, we did have a great time not only on the property but at the beach and surrounding area as well.