We had three issues with the rental… We had three issues with the rental property.....went to the office in Surf City and talked directly to a rep about them and was assured they would be taken care of immediately. 2 days later it took a second contact Treasure Realty to get the issues looked at. The first "face to face" was never put into the system by the rep. Other than not having anything "fixed" while we were there for the remainder of our rental period, we did have a great time not only on the property but at the beach and surrounding area as well.

Auto cancellation policy by Treasure Realty We have been renting with Treasure Realty for 14 years and this is the first time our rental got canceled. Apparently our deposit didn’t reach the office on time, but in 14 years we haven’t backed out of our agreement. We were able to re-apply for the same rental unit but had to wait the two days until we were able to reach them to be sure the unit was still available. A phone call would have been appreciated rather then to just cancel. Our travel plans had all been arranged.

Although the property location and… Although the property location and furnishings were near perfect I have had issues for the last 3 years 2016 2017 and 2018 with my property being cleaned. I arrive at 3pm to 4pm so there has been adequate time to do so. I usually stay at 3960 Island drive every year however in 2017 we did not. This particular property was filthy. It was a New river Inlet property. My suggestion get better cleaning companies and or employees. Finding Someones hair in the bathroom is disgusting. And having to buy cleaning products suchas tub and tile clraner to ensure sanitary conditions is upsetting. I have been coming to Topsail beach for the last 5 years and plan to do so this year. I am absolutely in love with the place.

Reimburse Us Well their is a lot to say for starters the duplex burned down the first day are cars and everything we brought were to. treasure realty was great at first bought us food put us in another place not oceanfront but hey.Now when we started to ask questions and talk to the media that’s when they distanced themselves didn’t talk or reach out at all and still to this day they haven’t reimburse my uncle or grandparents. I mean what else do you have to do to get reimbursed. We will never rent from them again and probably will never go to topsail again

The associates at Treasure Realty were… The associates at Treasure Realty were communicative and clear. The check-in packet was wonderful, and they took the time to explain it all. I just loved the condo, as did my entire family. It was clean and just as described online. I'll be returning to rent another condo next summer. Great job! :)