your customer service agents are… your customer service agents are useless as the mammalary glands on a eastern North Carolina pig. they are arrogant, ignorant not helpful and irritating. if we ever cancel, that will be why. supposed to get paid today. renter paid 7 days ago. yesterday vrbo says you get money tomorrow. today they say you get money in 7 business days. someone is lying

Poor Communications - Awful Communications 7day break in Tenterden Kent paid in full weeks ago - been waiting for the key code to get in to the property on this coming Monday the 29/4/24 been told by VRBO a number of times will get the code now the problem has allegedly been passed to the HOST, however no reply from her either - so we are off down the motor way on Monday without any idea of how we can get in - Yet another example of companies using APPS instead of humans in customer services

Listing on VRBO used to be a very easy…. Not any more. Listing on VRBO used to be a very easy process. Now putting up a new listing is a nighmare. I have spent over an hour trying to put up a new listing and I keep getting this error message for over an hour: "Try refreshing the page. We're having trouble loading this. Wait a moment, then try again." I tried calling the customer service number at 8:40 am on a Tuesday morning and received a recorded message that their offices are closed and to call back later. This is horrific customer service and a terrible website. How can the website have issues at the very beginning of the listing process for over an hour. This is not the first time I've had problems trying to put up a listing.

I just booked a hotel room through… I just booked a hotel room through expedia, and nothing was written about some fee. No where ever was it even talking about VRBO and they took a whole 12% more from my account for no reason whatsoever.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE ABSOLUTELY TERRIBLE CUSTOMER SERVICE! My partner and I booked a property for a couple of nights in Greece but after not hearing from the host we grew concerned. We used VRBO chat as a way to try and secure the reservation but the rep told us they would give us the hosts number to call. We told him that we dont ant to pay long distance fees and would like VRBO to contact a member of their website. The rep in the chat said we had to call VRBO customer support to issue a phone call. I told the rep again that I didnt want to pay long distance fees to call a rep to which the rep provided me with a phone number that he claimed wouldnt have long distance fees. TURNS OUR THERE WERE FEES! I have now been in a battle with VRBO over the past month trying to get some sort of compensation but I have gotten nowhere. They have FULLY ADMITTED TO THEIR MISTAKE and told me THEY ARE SORRY FOR THE MISTAKE AND THAT I HAVE TO PAY FOR IT. I told them this wasnt acceptable to which they said they will have supervisors look into it. But the longer this drags on the more I am convinced they are just going to drag this on in hopes I stop contacting them. DO NOT USE VRBO, THEY RUN A TERRIBLE BUSINESS.