Michiel van der Ros
NLGreat customer support weeks after my booking Some weeks after having made the unchangeable booking through Athotel, I noticed I made a mistake by my side regarding the check out date. Athotel reached out to the hotel with various arguments on my behalf, after which the hotel showed flexibility and reduced the booking by 1 night as requested. Great support from Athotel with clear communication through WhatsApp.
Pato
ARMaya was really kind and helpfull… Maya was really kind and helpfull helping me to have some information from my hotel. This is a really good service and I strongly recomend Athotel
Tushar
SGQuick customer service @hotel service was quick, friendly and upto the mark. Only problem I thought is the communication channel, its only email. But nevertheless they are very prompt in responding and even if its taking time for resolution, there will be an acknowledgement email from someone(not automated bot) saying that they are looking into the issue and will get back soon. This is very impressive and I hope it never degrades in future, we never like to end up in situation where we just mention our problems, concerns but don’t know when will it be resolved. So atleast keep this spirit going.
Namith Veeralam Nageshkumar
GBHassle free platform for booking accomodation No hassles with booking. Prices displayed upfront, no hidden charges. More often than not, prices are lower than other platforms. We have multiple bookings on this platform and had to cancel one of them. We got the refund within a day without any issues.
Sydney Macleod Heathcott
CAAn easy booking experience that saved… An easy booking experience that saved over $1000 vs booking directly with our hotel. When I needed input regarding the area we were staying the @hotel group sent me back an email very quickly with some ideas for us.