Betty Siegenthaler
GBMisleading and expensive Design of site misleads one to believe that they are on a specific hotel’s website. My promised, refundable reservation did not end up to be as I confirmed three times with the agent. What’s more I was charged for a travel insurance policy which, I guess, is what made my reservation refundable. I was able to cancel and get a partial reimbursement but was not reimbursed for the travel insurance. I’ve learned to make sure to call a hotel directly where you can almost always get a better price anyway.
Angela Caldwell
GBChristina answered all questions and… Christina answered all questions and offered a discount to match govt rate
Ángel Barbosa
GBGreat customer service was very… Great customer service was very pleasing and help me the whole way to get the best rate I could get. I would love to speak to this person again Any day
Barbara Burley
GBI had a sick dog and needed a… I had a sick dog and needed a pet-friendly hotel room ASAP to get to the vet first thing in the morning. I also had to arrange a very late check-in (3:30am). The service I received really made my night. My concerns were addressed and everything was set up in about 15 minutes. It was so easy and extremely helpful. Especially considering how stressed out I was. It's hard to find compassion and empathy these days. I highly recommend.
Sidney
GBReservation was fine Reservation was fine, hotel room not fine, no toilet tissue or even a holder for it, bug in bathtub and spiders