I am not a frequent flyer and had to… I am not a frequent flyer and had to change flight. Dwayne was patient with my questions and assisted with guiding me through the process patiently and with knowledge. Great attitude.

Owen did a great job of getting me a… Owen did a great job of getting me a full refund on a flight I had to cancel; he could not have been more helpful. He is a great employee!

My agent Onyx My agent Onyx, was very helpful, very patient, and very kind. He went above and beyond to ensure that my flight reservations were completed. As a senior, I sometimes require a little more patience from others. He made me feel very confident and well taken care of. I thank him for his service.

Roy was very helpful. Roy was very helpful. I had to change hotels and he was able to assist me. Excellent customer service.

Freddy went above and beyond whereas… Freddy went above and beyond whereas other agents that I spoke to today could not or would not go do the extra step of helping me. He was very interested In helping me. His follow thru was excellent. I could not believe the amount of time that he put in to Achieve the results that I was so happy with. He made several phone calls to me back and forth getting the charge through as my credit card company made the assumption that it was a fraud charge.