Freddy went above and beyond whereas… Freddy went above and beyond whereas other agents that I spoke to today could not or would not go do the extra step of helping me. He was very interested In helping me. His follow thru was excellent. I could not believe the amount of time that he put in to Achieve the results that I was so happy with. He made several phone calls to me back and forth getting the charge through as my credit card company made the assumption that it was a fraud charge.

Edgar helped in the cancelation… Edgar helped in the cancelation process. He is friendly and customer service

Roy Frazer was a fantastic help today Roy Frazer was a fantastic help today, 4/6/24. We needed to change our plans for our flight from JFK to SXM and he provided us with great initial information. When we decided our change would occur he took more information and called us back with complete details. WOW it was great to find someone with such care and expertise. Thank you Roy

Pat was super helpful and knowledgeable… Pat was super helpful and knowledgeable about the change I requested. I tried to merge two reservations including two kids under 11 and he was able to provide multiple options and helped me get to an optimal solution. I would call Pat for my future reservation needs

I am not a frequent flyer and had to… I am not a frequent flyer and had to change flight. Dwayne was patient with my questions and assisted with guiding me through the process patiently and with knowledge. Great attitude.