Great Implementation Team! The implementation team did a great job. We stayed on schedule, and Paycom was available to help every step of the way.

Worst decision I’ve ever made I was with Paycom for about 4 months. I REALLY wanted it to work and I TRIED for that entire 4 months. It was the worst experience I’ve ever had with a professional service. They promised ease of use and sold me on making payroll easier and more timely for me. Unfortunately, after the initial sales call, everything was a million times harder and took me 10 times as long as with my previous payroll and charged me way more with so much stress involved. Customer service was horrendous and sometimes passively aggressive and offensive. They were also very ‘high and mighty’ attitude and there is so much ‘red tape’ you can’t get anywhere with anyone. So difficult to find anything and use. Getting setup was a monumental task. Even canceling services was difficult and time consuming. Despite my best efforts, there was not a single payroll during that time that went smoothly in any capacity. I really can’t say enough about how awful my experience was.

Amazing Company to Work with There is very friendly staff that is always available for support. The specialists are amazing. The client relations specialists are in communication reviewing usage and how we can better utilize all that Paycom offers. Everyone that I work directly with becomes family.

Can't get anyone to sell me! I hate giving negative reviews, but I have been trying to set up "a meeting" for several weeks and am ignored. The first response asked me the exact same questions that I completed on the information request that I completed on your website. I simply inquired as to why I was being asked those questions again and got ghosted. One of my competitors recommended you otherwise I would probably just move on and find another provider. (I sent an email to the feedback address and only got a response saying "we've shared your information with our team". Glad they shared it, but what are they going to do? These folks need some significant training!!!

Best Experience What a difference in customer service! We have been using ADP for 20+ years, and Paycom, by far, has the best customer service. Austin answers his phone with one or two rings. ADP, you need to go through all these hoops just to reach someone, and then you get transferred again to voice messages. Paycom is highly recommended.