Successful Implementation My implementation specialists, Cassie and Ry, were very kind, helpful, and patient throughout the process. The process was simplified by the templates and questionnaires they provided to gather required info and data. We wanted to begin 2024 on Paycom and we were able to make it happen with Cassie and Ry.

Paycom delivers return on investment! From the very first initial call with Paycom with Brendan, I was treated as an individual with individual needs for my company. I was walked through options that I need currently and ones for my future growth. Paycom has already supported me with 3 new hires and tons of saved time on payroll, PTO management, the hiring/onboarding process, and so much more! I am somewhat difficult to please because I expect a high standard of customer service and support when paying for a service, but Paycom comes through EVERY time and I am beyond please! Thank you Brendan, Jacob, and the entire Paycom team! It feels great to have trust in and support from you all!

Nothing is perfect but Paycom makes… Nothing is perfect but Paycom makes things a lot easier and more streamlined. My Paycom Rep is Angelica Rodriguez, and she is a very professional and polite young lady. She has a calming demeanor and is very knowledgeable in her actions. She is a Godsend! She is patient and always returns your call, even if just a quick email to say when she can help. If Angelica does not know the answer, she leans on her team to get the correct answers needed for the client.

Worst decision I’ve ever made I was with Paycom for about 4 months. I REALLY wanted it to work and I TRIED for that entire 4 months. It was the worst experience I’ve ever had with a professional service. They promised ease of use and sold me on making payroll easier and more timely for me. Unfortunately, after the initial sales call, everything was a million times harder and took me 10 times as long as with my previous payroll and charged me way more with so much stress involved. Customer service was horrendous and sometimes passively aggressive and offensive. They were also very ‘high and mighty’ attitude and there is so much ‘red tape’ you can’t get anywhere with anyone. So difficult to find anything and use. Getting setup was a monumental task. Even canceling services was difficult and time consuming. Despite my best efforts, there was not a single payroll during that time that went smoothly in any capacity. I really can’t say enough about how awful my experience was.

Best Experience What a difference in customer service! We have been using ADP for 20+ years, and Paycom, by far, has the best customer service. Austin answers his phone with one or two rings. ADP, you need to go through all these hoops just to reach someone, and then you get transferred again to voice messages. Paycom is highly recommended.