I spoke with Emily and she was such a… I spoke with Emily and she was such a big help. I wanted to change my flight home to a different day due to this trip being for my 50th birthday and Emily made it happen!!! She was so helpful and had a cheery demeanor.

MARY WAS BY FAR THE MOST HELPFUL OF ALL… MARY WAS BY FAR THE MOST HELPFUL OF ALL YOUR STAFF. SHE WAS VERY CONCISE AND RESOLVED MY ISSUES

Rina saved the day Rina saved the day! Double booking because of a united member number issue was resolved thru her hard work! An unusual situation that took some time with her perseverance showing and providing excellent customer service. I wish I could call her every time!

The cancelation process seemed muddied The cancelation process seemed muddied. Leena, seemed more interested in speaking rather than listening, several times being reminded by me, that two people can't speak at the same time. That being said, she was very civil.

I didn't have a good experience with… I didn't have a good experience with getting my seat change. Mr Brandon said he's was changing my seats, but he didn't after I paid 1,1000 dollars then I spoke with three supervisors who said they we're going to take care of it they all said it would be taken care of, but that didn't happen they said they were going to call but they didn't. Supervisor names were Mr Ron Mr Leron. And Mr Simard. Wasn't happy with them at all. I spoke with Ms Mary who took care of me today I was very pleased with her. She did everything she said she was going to do. Thank you so much Ms Mary. This is going to be my Honeymoon. Ms Mary is a very nice person I wish I would have spoken to her Three weeks ago.