Sean
IEIrish in Japan! Great family trip in Japan. We contacted a few companies, not knowing much at all about Japan. Also, having two energetic boys, we knew we'd already have our hands full! once in country. Indochina Travel was the only company that actually got to know us, and address our specific interests. They proposed a unique itinerary, beyond the usual tourist sites like Hakone/Mt. Fuji. Most surprising was their quote, which was also the lowest. Our trip was flawless, every transfer, dining, and hotel experience was without a hitch. Our boys were kept busy with foods catered more to their Irish palete, Though since getting home, their favourite food of cabbage and potatoes, has been supplanted by vegetable tempura! Maybe it's the fact that Japan is an island, that we felt so at home, on this island. We had quite a laugh when our Tokyo guide surprised us by taking us to an Irish pub, for some Guinness! Well done Indochina:)))
Logan Moore
GBThis was our second trip with ITC… This was our second trip with ITC .There is a lot of up front communication in their trip planning and their ability to recognize what we like and make recommendations is something we've never experienced with any tour organizers. In-country tour manager. We enjoyed the right amount of sightseeing, activities, experiences and downtime.
jewel jeweltravellaos
VNOur compliments and thanks for this amazing trip We have to give our compliments and thanks for this amazing trip they planned for us. It has been so fun, comfortable, and flowed smoothly. Both Canh and Quyen were excellent guides, as were the drivers and our always helpful tour manager, Quyet and Patrick. We especially enjoyed cycling with Sinh, a most enjoyable time with best guide we've ever had. The restaurants and accommodations and the cooking class in Hoi An were way above our expectations. Certainly, the Vietnamese people and the food have been fantastic. We suspect they had something to do with our hotel upgrade in Bangkok at the end of the trip, a thoughtful treat.
Cheryl
GBOur Atlas Obsura trip guided by Quyen… Our Atlas Obsura trip guided by Quyen exceed my expectations by far. We had so much fun as a group, ate so many wonderful and interesting things, and learn amazing tibits about the country as we traveled through it.
idfeddef
GBUnfortunately Unprofessional I realize we are an outlier in our review about our recent trip with IT and I should point out that the majority of our trip was pretty much what we anticipated. We are in our late 70's and this was our one and only trip to Asia. The hotels were for the most part very nice and the guides helpful and knowledgeable. We had just done Japan on our own and began our Vietnam/Cambodia portion with IT. Unfortunately the end of our trip was a disaster and not at all what we anticipated after having paid over $9000 to IT. We realized something may not have been right when we arrived in Cambodia after Vietnam and were told that the scheduled guide was not going to be with us and "a friend" would substitute. The substitute was informative enough but really not of the same quality as the guides we had before in Vietnam. We also knew that the flight home from Cambodia eventually to Boise was our responsibility. We had furnished the information to IT and had a printout from United of a receipt for those flights. Unfortunately we asked our guide several times the day before if he had checked on the flight from Siem Reap to Singapore to make sure the person we were meeting at the airport had all the necessary documents and boarding passes we would need for the trip home. He assured us he had checked; they had them; and that it was not necessary for us to get to the airport too early. He simply took us to the airport and drove away. That was the first time we learned that for whatever reason we were not on the list of passengers for that flight. We panicked and the guide after a time returned. We are still inquiring of United why we were not on the passenger list. But here was our problem: that airport does not sell tickets; they do not take credit cards; and we needed to be in Singapore at a certain time that day in order to make our flight home to the United States. Unfortunately by relying on our guide about checking on and his confirming everything was in order and not arriving early to the airport, by the time we could get cash to buy a ticket on that flight we were too late and the only way we might possibly make our connection was to buy a ticket from Siem Reap to Bangkok and then Bangkok to Singapore which we did at a total cost of $1660 which fortunately we were able to do. You can only imagine what our emotions were like not knowing when, and even if, we were going to make it home. We did make our connections and we did get home but I think what bothered us most was that although IT knew what happened we have heard nothing from them, total radio silence, even to the effect of how we were doing or that maybe it could have been handled differently. I don't fault the company for the problems with the reservation, that's on us, but the seeming indifference and lack of interest after that fiasco was to our way of thinking, uncaring and totally unprofessional.