Crying Williams
GBTerrific experience with lndochina… Terrific experience with lndochina Travel Japan. After months of careful planning and helpful suggestions, we enjoyed a wonderful trip through the country. Appreciated all the little things in between- shows to attend, please ( many we'd which added enjoyment to our trip-Carol and Tom L.
Chase Anderson
GBOur family had a great trip though… Our family had a great trip though Indochina with this tour operator. Professional planning, attention to detail, and our guests, private experiences, dining and hotels were all outstanding.
Matias Kelly
GBWe are lifelong travel planners We are lifelong travel planners, but as first time travelers to southeast Asia, we dicided to use an experienced tour company. Our friends were very keen on lndochina Travel and trip they provided. Everything was perfectly planned, right down to the seating at restaurants. All of our drivers and guides that we were courteous, conscientious, and caring-one and all could not have been nicer or more knowledgeable. Thanks again for a great Travel experience and we will certainly utilizing you for any future trips in Asia!
idfeddef
GBUnfortunately Unprofessional I realize we are an outlier in our review about our recent trip with IT and I should point out that the majority of our trip was pretty much what we anticipated. We are in our late 70's and this was our one and only trip to Asia. The hotels were for the most part very nice and the guides helpful and knowledgeable. We had just done Japan on our own and began our Vietnam/Cambodia portion with IT. Unfortunately the end of our trip was a disaster and not at all what we anticipated after having paid over $9000 to IT. We realized something may not have been right when we arrived in Cambodia after Vietnam and were told that the scheduled guide was not going to be with us and "a friend" would substitute. The substitute was informative enough but really not of the same quality as the guides we had before in Vietnam. We also knew that the flight home from Cambodia eventually to Boise was our responsibility. We had furnished the information to IT and had a printout from United of a receipt for those flights. Unfortunately we asked our guide several times the day before if he had checked on the flight from Siem Reap to Singapore to make sure the person we were meeting at the airport had all the necessary documents and boarding passes we would need for the trip home. He assured us he had checked; they had them; and that it was not necessary for us to get to the airport too early. He simply took us to the airport and drove away. That was the first time we learned that for whatever reason we were not on the list of passengers for that flight. We panicked and the guide after a time returned. We are still inquiring of United why we were not on the passenger list. But here was our problem: that airport does not sell tickets; they do not take credit cards; and we needed to be in Singapore at a certain time that day in order to make our flight home to the United States. Unfortunately by relying on our guide about checking on and his confirming everything was in order and not arriving early to the airport, by the time we could get cash to buy a ticket on that flight we were too late and the only way we might possibly make our connection was to buy a ticket from Siem Reap to Bangkok and then Bangkok to Singapore which we did at a total cost of $1660 which fortunately we were able to do. You can only imagine what our emotions were like not knowing when, and even if, we were going to make it home. We did make our connections and we did get home but I think what bothered us most was that although IT knew what happened we have heard nothing from them, total radio silence, even to the effect of how we were doing or that maybe it could have been handled differently. I don't fault the company for the problems with the reservation, that's on us, but the seeming indifference and lack of interest after that fiasco was to our way of thinking, uncaring and totally unprofessional.
Robin and John
GBVietnam A culinary adventure from Hanoi… Vietnam A culinary adventure from Hanoi to Saigon with Quyen. This was a well paced trip which provided unique experiences. Enjoyed meeting people as much as the food. Quyen is very knowledgeable, kept us well informed and prepared for each day’s activities. He provided insights into life and culture. His good humor and enthusiasm kept us all engaged. The use of WhatsApp to communicate works well. The extension to Angkor Wat fulfilled a longstanding bucket list item. It more than exceeded expectations. Dara knows the temple complex well and provides interesting insight. Loved the cooking class. We hired Dara for the extra day we planned and he showed us 3 temples less visited. Cambodia was a more laid back experience after the busy cities in Vietnam. Overall a very good trip.