Great trip, Great Company Our trip to Vietnam was planned with a focus on our interests in the arts. We were pleased that Indochina Trivel arranged private meetings for us with top artists in their studios and homes, includes Dinh Quan and Dao Anh Khanh, as well as fascinating moments with musicians and writers- including Nguyen Qui Duc whom we had followed years ago on PBS. As a side,the company organizes a lot of culinary trips and we were delighted by the dining planned for out trip without even asking. Thoroughly impressed they went above and beyond our expectations, Superb job all around. Vietnam will always remain our most treasured trip, thanks to the planning they did.

This was our second trip with ITC… This was our second trip with ITC .There is a lot of up front communication in their trip planning and their ability to recognize what we like and make recommendations is something we've never experienced with any tour organizers. In-country tour manager. We enjoyed the right amount of sightseeing, activities, experiences and downtime.

We highly recommend our guides Canh and… We highly recommend our guides Canh and Quyen, warm and always good natured and very talented at all thing food! Canh invited over his home where he prepared some traditional dishes, delicious! Another standout on this trip was the local market visits throughout the country, it really brought our the regional differences in Vietnam's cuisine- every in the same dishes, such as pho. One of the best trips of our lives- so much so, we are already planning to return.

Terrific experience with lndochina… Terrific experience with lndochina Travel Japan. After months of careful planning and helpful suggestions, we enjoyed a wonderful trip through the country. Appreciated all the little things in between- shows to attend, please ( many we'd which added enjoyment to our trip-Carol and Tom L.

Unprofessional and No Accountability My friend and I booked a Vietnam & Thailand trip with the Indochina Travel from April 28 – May 8, 2023, for ~$13,000. During our time in Vietnam, my friend seriously injured herself and had to go home early for additional medical diagnosis/treatment. I chose to continue on the trip. This was clearly communicated and understood since I was still in Vietnam when my friend departed. The end of the trip was a disaster. Everything went wrong when I arrived in Thailand. There was no one there to pick me up, as planned. I called the contact numbers that were provided on our travel documents. I called the Thailand tour manager (3x) – no answer; I left messages. I called our 2 contacts at Indochina Travel – no answer. I left messages and also sent emails. I also called the tour guide. She picked up the call but she asked who I was and how I got her number. She also said she wasn’t working that day, even though I had a whole afternoon and evening (until 10pm) of sight-seeing activities on my itinerary. At this point, I decided to call the resort and have them come to the airport to pick me up. I figured I would chill out on the beach and wait for someone to call me back. When I called the resort, they said my reservation had been canceled. That’s when I found out that Indochina Travel CANCELED my entire Thailand trip, in error). I have no clue how that happened and Indochina Travel has never provided an explanation as to how this serious error in communication occurred. After waiting at the airport for hours and not hearing back from anyone, I made the decision to go home. As a traveler in a foreign country without a place to stay and no driver/guide, I didn’t have any other choice. I live in Shanghai and there was only 1 non-stop flight from Phuket to Shanghai. So, I changed my ticket from Monday night to Saturday night. Several hours later (a few hours before my flight was scheduled to leave), I finally get a call from the Thailand tour manager apologizing and saying could they come pick me up from the airport, etc. Too late…my flight had already been booked to go home and a whole day had been wasted. A return call within the first few hours would have been the right thing to do. Once I returned home, I sent an email to Indochina Travel asking for a full refund for the Thailand portion on my trip (since it never happened) and to be reimbursed for the change fee to go home 2 days early since they canceled my trip. Indochina Travel did not provide any details or break-out of the Thailand costs and said as a “gesture”, they would refund me $814 . What?! I am sure a private guide, driver, resort, activity fees, etc. was much more that given the price tag of this trip. Also, they refused to reimburse the change fee because they said I “elected” to change my ticket and go home. Again, what?! No accountability whatsoever for their mistake which was the sole cause of this debacle. I am now working with my credit card company to rectify this issue. I usually do not use full-service travel/tour companies. I tend to book my own hotels/flights and only work w/companies to provide private tours (drivers/guides). Lesson learned – this experience has reinforced why I will stick to my status quo in the future.