Joselle Joselle, the person who helped me was wonderful! She was very pleasant to work with and provided excellent communication and status updates throughout the several-day process of canceling a reservation. I have found it to be quite rare to work with a customer support person who actually does what they say they will when they say they will do it and Joselle was exceptional in this category!

Quickly answered my questions & solved my issue The person who helped me was Chenno. They were extremely helpful and insightful with helping me choose my seats for my flight. They took me step by step in choosing my seats as well as showing screenshots to help me see what seats I would like per transfer flight. Great experience

DONT BOOK WITH SCHOLAR TRIP! They sold us 2 tickets with allowance for 3 pieces of luggage each. When we got to the counter to check in,the airline insisted that the ticket only allowed for 2 pieces/passenger. I called Scholar Trip and they took responsibility for the mistake. They told me to pay for the extra luggage and send them a copy of the receipt and they would reimburse me. It's been over 4 months and I have yet to receive a refund! Every time I call I get a runaround. Also, the airline canceled the return flight for the trip and they're making it impossible to rebook. Save yourself a lot of aggravation and book with anyone else!

Joselle heard my concerns Joselle heard my concerns. She responded in a timely manner. Things did not get resolved as quickly as I had hoped but they were handled. It took 24 hours instead of 24 minutes.

Excellent professional service. She was professional and solved problem quickly. She also made the follow-up calls to make sure everything meet my needs and no unsolved issues. She was politely in greeting and wrap up the services. Upon her service, I will recommend your service to my friend and family circle for sure.