Beware the "seating choice not currently available" glitch In the next two weeks, I am reserved for nearly 22 hours of air-time in middle seats. When I bought my flights weeks ago, Lola's software didn't have enough pull apparently to get seat selection on those particular flights (many flights I can select seats without issue). Remember that convenience comes at a price: had I reserved directly with the airline, chances are good I'd have better seats.

Amazing customer service! My experience with Lola was amazing. Not only was it super easy to browse and book flights/hotel accommodations but the customer service is the real highlight. I had to cancel my reservations / flights and within a short period of time my Lola agent was able to refund my hotel and credit my flights for future travel.

Could not get flights changed Our admin booked my flights, then went on holidays. I needed to make changes and it was impossible. I phoned Lola and they couldn't make changes because my flight had been booked by somebody else, who had to approve it, and they were unavailable.. I finally had to phoned Air Canada, who went over and above to fix this for me. It was difficult for them because the flight was booked through Lola. After this experience, I'm booking my own flights through other resources in the future.

In love with Lola! I have been using lola.com for some time now and every time it exceeds my expectations. Simple, intuitive & no-nonsense web platform, timely notifications of gate or flight time changes and an excellent customer care team. I'll shout from the rooftops to recommend Lola to everyone :)

Exceptional customer service Great customer service! The team is extremely attentive to their clients and always looking to improve based on client feedback. It’s been awesome to see features I’ve requested actually show up in the product!! It takes so much stress out of travel planning knowing that I’ve got the Lola team in my back pocket. And superficially I love the purple color story and how intuitive it is to navigate. We love Lola!