Amazing customer service! My experience with Lola was amazing. Not only was it super easy to browse and book flights/hotel accommodations but the customer service is the real highlight. I had to cancel my reservations / flights and within a short period of time my Lola agent was able to refund my hotel and credit my flights for future travel.

It Shouldn't Be This Easy... But It Is! Working for a company of 200 employees, many of whom are international, can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent! This is also very beneficial in case of a crisis in a certain part of the world. Additionally, everything about their customer service is also absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving. I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well! I do hope they implement the feature to book multiple people are once, as well mixing airlines and booking multi-city flights!

Have always had a great experience when… Have always had a great experience when dealing with Lola agents. My only issue is that not every itinerary shows my bosses loyalty program # and therefore I cannot confirm that the points are being applied. As my boss has notified me that not every Jetblue trip has been registered. Is there a better way to make sure all Loyalty points are being applied? SD - Renovia Inc

Can’t imagine business travel without Lola This has changed the way our business tracks trips, expenses, and more. No more searching through endless email threads or calendar invites to find out specifics on each trip. Lola has it all in one place. Plus they provide excellent customer service. I was hesitant at first but I am so glad we went with Lola. Can’t imagine business travel without it.

Really enjoy everything Really enjoy everything. My one complaint is no longer checking you into your southwest flights automatically. It was the coolest thing when it happened and made me feel extremely at ease. Honestly this company is the best and other than that everything I have needed has been at the touch of my finger tips through messaging with customer service or a quick call.