Easy and always timely Easy and always timely. Travel Document Systems replaced all other Visa services for me and for my clients, as their application process for every Visa is clear and easy. And they are always delivered on time or ahead of schedule. I won't use anyone else but TDS!

Terrible service Terrible service! I prepaid & sent TDS my passport for renewal in June & just got the new renewed passport & my original passport back 3 days ago. I prepaid for FedEx return shipment but it arrived by regular horrible US mail. The very least TDS can do now is refund my $36 FedEx fee.

TDS provided poor service in the time of Covid First, I should note that we have had very good experience from this company on at least three previous occasions. However, this time was different. The paperwork for our applications for visas to Ghana with expedited service through TDS was received by the NYC office on Oct 13, 2021. We actually paid for the service several days earlier. After much confusion and phone calls from the consulate (none from TDS, only slow emails), our passports with visas were returned on November 2, 2021. This was an upsetting and nerve-wracking experience since our departure day was Nov 6. We also believe that we are owed money from TDS

Worth its weight in gold I have been using TDS for visas and passport renewals for years. Every time, they are prompt, communicative, responsive, and flexible. (E.g. I didn't realize that the visa I was requesting was only processed in NY, and had already completed all the paperwork and payment for the DC office. No problem. Solved via email instantaneously.) I absolutely LOVE that there is a person who is in charge of my passport and who I can contact for updates - but who most often contacts ME before I think to ask! All it took was one time using snail mail to be reminded why TDS is worth the price.

We had major problems getting our visa… We had major problems getting our visa for Nigeria. This isn't the fault of TDS, but the communication has been very poor. We put in the initial documents in June and have not yet received the visa because of 'visa stamp shortages' (the ongoing story by the Nigerian embassy. We finally pulled our application for a multiple entry visa and are going to attempt to obtain single entry visas for each trip. Again, the main issue with TDS is the lack of communication. We rarely got any update or status report unless we called TDS.