Spoke with Actual Human Representative Renewing your passport is complicated. Travel Document Systems made it a breeze. I spoke with an actual human representative on the phone who walked me through exactly what documents I needed to renew my passport and how to fill them out. And I received my passport, as promised, 2 weeks later. Thank you Travel Document Systems!

Terrible service Terrible service! I prepaid & sent TDS my passport for renewal in June & just got the new renewed passport & my original passport back 3 days ago. I prepaid for FedEx return shipment but it arrived by regular horrible US mail. The very least TDS can do now is refund my $36 FedEx fee.

I paid for the white glove service I paid for the white glove service. Yes, it was more expensive but it was worth it. Mr Ghoraishi assisted me throughout the process. He reviewed my application, found a few errors, assisted me in getting them corrected. I was traveling when my Visa was ready. Mr Ghoraishi held it until I returned and then Fed exed the next morning to ensure I would be available when it arrived. While my timeline was not emergent but it was tight. I was kept informed throughout the entire process which greatly decreased my stress. I will definitely use this service again.

Most the time, excellent service My past visa order went smoothly. The prior request for a visa to Nigeria did not go well. I had to call TDS 6 days before my trip and was informed that no visa stickers were available. I informed TDS to send my passport back to me immediately. TDS did NOT inform me and I came close to canceling my itinerary. Thankfully I live in Mexico City and was able to get a quick visa at the Nigerian embassy via a friend who works there! I have found TDS very unprofessional on the phone when someone actually answers the call. I am not a "new customer".

I’ve used TDS for many years I’ve used TDS for many years. Never a problem with TDS, but I wish they gave me a return option other than FedEx. FedEx has messed me up several times. Once when FedEx messed up, it wasn’t serious, but twice the consequences were problematic. UPS has never been a problem, nor USPS.