Worth its weight in gold I have been using TDS for visas and passport renewals for years. Every time, they are prompt, communicative, responsive, and flexible. (E.g. I didn't realize that the visa I was requesting was only processed in NY, and had already completed all the paperwork and payment for the DC office. No problem. Solved via email instantaneously.) I absolutely LOVE that there is a person who is in charge of my passport and who I can contact for updates - but who most often contacts ME before I think to ask! All it took was one time using snail mail to be reminded why TDS is worth the price.

VISA DIFFICULTIES and MULTIPLE CARD CHARGES 1. Difficulties adjusting to the new TDS Pinnacle web site application format. GHANA was a nightmare -- was "kicked out" of this visa application 3 times -- very stressful; 2. Have 5 OCT credit card charges for 3 visas (Benin, Ghana, Ivory Coast), 1 of the 5 charges is a duplicate for $311.40. These charges must be addressed and corrected. Waiting for NOV card bill to determine if I have more charges before contacting TDS for charge corrections. 3. I realize international travel visa requirements are a "moving target" because of the virus.

Most the time, excellent service My past visa order went smoothly. The prior request for a visa to Nigeria did not go well. I had to call TDS 6 days before my trip and was informed that no visa stickers were available. I informed TDS to send my passport back to me immediately. TDS did NOT inform me and I came close to canceling my itinerary. Thankfully I live in Mexico City and was able to get a quick visa at the Nigerian embassy via a friend who works there! I have found TDS very unprofessional on the phone when someone actually answers the call. I am not a "new customer".

The consulate had problems with getting… The consulate had problems with getting stickers for my visas. I believe in good faith Traveldoc did everything in their power to honor me getting my visa as soon as possible. I told Traveldoc I wanted my passport back, and a refund. They immediately shipped me back my documents and gave a full refund minus shipping cost for the return of my passport and documents.

Quick turnaround- excellent service I needed a Chinese tourist visa very quickly and over the Thanksgiving holiday. I dropped off my passport at the Washington DC office on Monday of Thanksgiving week and had it back by Friday morning after Thanksgiving. I couldn’t be happier with the service TDS provided.