James Howard Carr - Detroit
GBVISA DIFFICULTIES and MULTIPLE CARD CHARGES 1. Difficulties adjusting to the new TDS Pinnacle web site application format. GHANA was a nightmare -- was "kicked out" of this visa application 3 times -- very stressful; 2. Have 5 OCT credit card charges for 3 visas (Benin, Ghana, Ivory Coast), 1 of the 5 charges is a duplicate for $311.40. These charges must be addressed and corrected. Waiting for NOV card bill to determine if I have more charges before contacting TDS for charge corrections. 3. I realize international travel visa requirements are a "moving target" because of the virus.
Helen Short
GBTravel Document Systems makes fast work… Travel Document Systems makes fast work of getting a passport renewed. So happy it came back in way less time then I was anticipating. All the requirements and data needed is clearly laid out on their website.
Customer
GBTerrible service Terrible service! I prepaid & sent TDS my passport for renewal in June & just got the new renewed passport & my original passport back 3 days ago. I prepaid for FedEx return shipment but it arrived by regular horrible US mail. The very least TDS can do now is refund my $36 FedEx fee.
Customer
GBWe had major problems getting our visa… We had major problems getting our visa for Nigeria. This isn't the fault of TDS, but the communication has been very poor. We put in the initial documents in June and have not yet received the visa because of 'visa stamp shortages' (the ongoing story by the Nigerian embassy. We finally pulled our application for a multiple entry visa and are going to attempt to obtain single entry visas for each trip. Again, the main issue with TDS is the lack of communication. We rarely got any update or status report unless we called TDS.
Mr. JBARKEV KASSARJIAN
GBDealing with incompetent staff! The main problem was at the start of my contact with your staff on phone, when i was asking about the Requirements. I even asked about the need for notarizing the Application form, based on MY last year’s Experience. i was told no need. So i had to repeat the entire application process, and a second shipment of forms to NYC. Make sure staff really know the requirements, or find out before giving false directions. It took one week longer, & a second FEDEX shipment, apart from filling the whole application a second time. Dealing with Frances later in the process was easier and more reassuring.