Terrible service Terrible service! I prepaid & sent TDS my passport for renewal in June & just got the new renewed passport & my original passport back 3 days ago. I prepaid for FedEx return shipment but it arrived by regular horrible US mail. The very least TDS can do now is refund my $36 FedEx fee.

Trusted Partner have relied on TDS for over 20 years and love that I can talk to a person I know. Have tried one other document company when agency forced our hand but pulled the process back in house when services took too long and no one team handled the call. I highly recommend TDS services and have used ALL their offices, love working with John, Tofigh and Face, some of the best in the business!

VISA DIFFICULTIES and MULTIPLE CARD CHARGES 1. Difficulties adjusting to the new TDS Pinnacle web site application format. GHANA was a nightmare -- was "kicked out" of this visa application 3 times -- very stressful; 2. Have 5 OCT credit card charges for 3 visas (Benin, Ghana, Ivory Coast), 1 of the 5 charges is a duplicate for $311.40. These charges must be addressed and corrected. Waiting for NOV card bill to determine if I have more charges before contacting TDS for charge corrections. 3. I realize international travel visa requirements are a "moving target" because of the virus.

Quick turnaround- excellent service I needed a Chinese tourist visa very quickly and over the Thanksgiving holiday. I dropped off my passport at the Washington DC office on Monday of Thanksgiving week and had it back by Friday morning after Thanksgiving. I couldn’t be happier with the service TDS provided.

Most the time, excellent service My past visa order went smoothly. The prior request for a visa to Nigeria did not go well. I had to call TDS 6 days before my trip and was informed that no visa stickers were available. I informed TDS to send my passport back to me immediately. TDS did NOT inform me and I came close to canceling my itinerary. Thankfully I live in Mexico City and was able to get a quick visa at the Nigerian embassy via a friend who works there! I have found TDS very unprofessional on the phone when someone actually answers the call. I am not a "new customer".