Shawn M Shawn M. was beyond amazing!!! I work in a call center and i handle highest level escalations, so I am very familiar with what good service looks like and also what is expected as a rep. Shawn immediately went above and beyond for me literally like 20 seconds into our interaction... I was asking for further details regarding a hotel I was looking at....He didn't have the answers so he advised me that i would have to call or go to the location...but immediately was already on the phone with them working on my answers. Thank you for taking the time to read this review.

Super User Friendly App! Super user friendly app that helped me get an incredible rate for a very important engagement. Pricing here beat out other major booking engines, including the property’s own website! Easy navigation had my booking completed in just a few swift minutes. I’ve already spread the good word about this app to several friends & colleagues. Can’t recommend it enough! Awesome!!

This company is like a hidden gem! This company is like a hidden gem! I booked a really great rate with them - I couldn't believe the rate was real until I called the hotel and they confirmed my booking was on file and fully paid for!!! It didn't stop there either; I had an issue come up with the hotel after check out when there was a weird charge from the hotel on my account. Reaching out to the customer service team was a little tricky at first but once I found the chat box thing, I got ahold of someone straight away. They worked with me and asked for some details and then were able to confirm the charge with the hotel - it was the refundable deposit... ops! All in all, I thought that they were great and wouldn't mind using them again!!!

I had an error code online pop up when… I had an error code online pop up when trying to cancel my reservation. Thankfully Sam S. was able to assist me swiftly in the live chat in matter of minutes!

Our experience with SmarterTravell was… Our experience with SmarterTravell was great, however the Hotel experience was not as good. This facility is exceptionally over priced for the accommodations they provide. The $700+ per night rooms was only big enough for the bed with no room to move around, we got a room with a trash dumpster view as they were completely sold out. We will not stay at this facility again and I recommend all to stay at other options in the area.