Response and repair time I could not access one of the articles that I wanted to read about secret to iPhone for travelers. Sam acknowledged my request for information- or to fix the missing link- within 10 minutes after sending it. It was FIXED and I could access the article in less than 20 minutes!!

Internet said Hotel was pet friendly… Internet said Hotel was pet friendly and was even a review about a customer having a dog. When we arrived the hotel refused our reservation saying they were not pet friendly. When I contacted SmarterTravel via message because that is the only way to contact them, I was told I would hear back within 5 business days. It is now 6 and counting and still no word. I hate not being able to contact a company. I checked my spam, there was an email stating you will be contacted within 5 business days. The only way I received a response was due to my review. What I find weird about this situation is I called the hotel, they say I have to get the refund from SmarterTravel and you say I have to go through them. When it is 12 in the morning and you just want to find a place to sleep for a few hour I personally trusted the site I’m booking on when it says the hotel is pet friendly. I will not anymore though. Losing 87 dollars has taught me that. Company can work another customer after time period to get them a refund but refuses to work with us, sounds kinda unfair. Will not use SmarterTravel ever again. So after contacting the BBB SmarterTravel has offered to refund our money.

Bogus advertised offer for Wyndham is $14. The advertised offer for Wyndham is $14. The advertised offer is still posted with all other offers until you click on it, then it is $66.33. This is shameless and unmerited baiting. RIdicULOus!

I booked a room with the SmarterTravel… I booked a room with the SmarterTravel website at Country Inn and Suites. The room was suppose to be a handicap accessible room. The room was neither a suite nor handicap accessible. I will not be using SmarterTravel again in the future.

5 Stars for Jennifer @ SmarterTravel I was hesitant to use the Customer Service chat since they don’t have a Customer Service Line you can call. I didn’t want to deal with a bot that isn’t going to be much so but fortunately Jennifer at SmarterTravel was who assisted me and me the entire experience a breeze. She was very attentive and dealt with my issue immediately. I will use SmarterTravel again because of Jennifer