Supportive staffs.. Supportive staffs... well explained about tour while travelling in bus... one suggestion ... while we reach the destination, like palace, square, monument etc., we were left alone to visit the area. It would be more worthy if tour guide could guide us inside also.

Felt like fooled this time I used the trip 2 years ago and liked it so much that I returned to use it again. But this time I felt cheated. I was clearly informed in all the communication that the itinerary includes Glen Watkins, whereas in the bus I was told that GW is closed. I should have been informed earlier if we weren't going to GW. Moreover, the stop at the Rochester restaurant was not a part of the planned itinerary and not even en route. It caused excessive delay in reaching the destination. The 9-10 hours journey took over 12 hours and I reached Niagara after sunset which was very dissatisfying. On the good side, the staff (tour guides Helena and Lidi and the driver) were nice, very courteous, hospitable and caring, but for the concern I mentioned, they were helpless as this was decided at the office level.

Tour revisited The tour could have been better organized with a couple of more places to see especially in NY ( Fifth Avenue, Trump tower etc.) Also in Philadelphia we saw only one place, Independence Bell. I do n't blame the organizers totally because travelling eats away more time. One more important thing is the tour guide has to be more helpful, smiling and friendly and specially co-operative with senior citizens. Then only the tour becomes more successful.

Memorable tour Our tour was very systematic. Our tour guide and driver were always on time. Check in and check out to hotels were smooth. Entering to paid tourist spots were a breeze. All were arranged properly by Brian, our tour guide. Though he speaks Chinese most of the time, HE never forgets to translate to English the important details of his instructions.

Great experience Lovely well organised tour experience. Hotel choices were budget friendly and neat. Transport via coach was good. Saw lots of the few days. Tour guide could have been much better and more well versed. He forgets to speak in English sometimes but always helpful. The BEST customer service on answering all of my queries numerous times. Definitely will book again. Highly recommended to book with them!!!