Booked cruise with Icruise 13 months… Booked cruise with Icruise 13 months ahead. No advice deposit is non refundable. very poor customer service can't get anybody on the phone to discuss just computer genertaed txt responses. Don't book with this company

I sent a request for a cruise quote for… I sent a request for a cruise quote for 4 people in 2 cabins with specific instructions in the notes not to call me. So they called me. Apparently they don’t read the notes with instructions. Why even have the box if you’re not going to g to read it? So then I called the guy out about the notes & he hung up on me. Then days later someone called me & wanted to give me info on a cabin for 2. Apparently they didn’t read the notes either. They used to have US based agents but now it’s going to a foreign country call center & I don’t like that. If they can’t pay attention to simple notes, imagine what your reservation is going to be like. I’ve used them in the past but I’ll never use them again.

Carmen and ICruise has been wonderful We aren't far into to the trip process, but so far iCruise has been a remarkable experience. Carmen Ray has been above and beyond wonderful in helping us choose, book, and get excited for our cruise in September. If Carmen's personal attention and amazing customer service is indicative of the entire company, iCruise deserves high praise for their training. 100% happy and recommended. Keep up the great work!

I recently booked a cruise and was very… I recently booked a cruise and was very disappointed with how the agent messed up the entire package of extras. However Icruise was very concerned that a mistake had been made and went over and above to correct the problem. Mistakes happen and the best you can hope or is that the company cares and will make it right. Icruise did just that and restored my confidence in them and we would consider using them again in the future.

I was lucky to have Kathlenn as an… I was lucky to have Kathlenn as an advisor. She was exemplary professional. but in addition, she had the patience to settle everything with me by email because my English is very poor. she put herself within my reach, always with kindness and friendliness. thanks to her and congratulations to ICruise. Jeannette