I recently booked a cruise and was very… I recently booked a cruise and was very disappointed with how the agent messed up the entire package of extras. However Icruise was very concerned that a mistake had been made and went over and above to correct the problem. Mistakes happen and the best you can hope or is that the company cares and will make it right. Icruise did just that and restored my confidence in them and we would consider using them again in the future.

iCruise Showing Wrong Disembark Date on Itinerary Shared by Travel Consultant We have reached out to Caroline and Aaron from the Customer Service Team as an error was detected on an itinerary regarding the disembarkation date. The disembark date was provided via email from the travel consultant incorrectly, and we had relied on this information to book flights for this cruise. This caused serious concern and a flight was needed to be rebooked for 2 seniors (almost in their 80's) because of this mistake. We have yet to hear not only an apology for this matter, but more importantly, as the flight needed to be rebooked a day earlier, some credit or compensation for this egregious mistake. UPDATE : April 1st, 2024 Sharne and arrivia did contact us by phone and email and they were able to understand what had happened. They are still working with IT to correct the return date that is shown on the iCruise website. We appreciate reaching out to us quickly and offering onboard cruise credit for the inconvenience of having to rebook a return flight. Sincerely appreciate you taking our concern seriously. Thank you!

Trouble cancelling cruise reservation Cancelled the cruise reservation which is 12 months from today. Was not promised a full refund despite the booking agent clearly explained the cancellation policy during the booking. Cancellation is not finalized within the next 72 hours and I was not able to terminate my membership because the system still shows active bookings. The agent was refusing to connect me with membership department and did not transfer my call to the supervisor. Please do yourself a favor and avoid this travel agency. It is easy to book and difficult to cancel.

Alena ALWAYS goes the extra mile for… Alena ALWAYS goes the extra mile for us. She stays late to get reservations. Endless calls to clarify details. Doesn’t complain about cancellations, there have been a lot of those recently. She’s a true professional and knows the cruise business. Lots of good inside information and tips, things I just can’t find online. Would not begin to consider anyone else.

Prompt correction of problem. I recently wrote a review about Icruise not providing me a receipt or confirmation number within a timelely manner. An icruise representative reached out to me, and not only provided me with a receipt etc.., but solved another complaint I had that I hadn’t had a chance to post a review on. The rep was also and I appreciate the correction and I will do business with this company again. Anyone can make a mistake, but it is nice to see s company promptly correct a mistake.