Unexpected Experience Previously, I’d used Superior Cruise and Travel (SCT) for my birthday trip and was delighted with the whole experience but that’s a different review. Recently, I was in a consult with them about making plans for my next birthday trip when life happened and I had to put everything on hold. I went from planning a birthday vacation to being homeless for 3 months. I explained that as much as I was looking forward to planning, I had to focus on finding a temporary place to stay until a new place had become available. It never occurred to me to consult with a travel agency as this wasn’t a vacation by any means, but surely enough, I was presented with options. SCT really stepped up and came through for me. It was completely unexpected that they would even be a viable option for helping me but they did and it couldn’t have been a better experience. What would have been a stressful time, actually felt like a vacation. SCT arranged for my temporary housing in a nice hotel near work, and the accommodations even included a local shuttle so I didn’t have to drive to work. It was great. I highly recommend working with this company. They’re compassionate, fair, accommodating and they go the extra mile to satisfy their customers’ needs.

Our travel agent was great at…initial communication. Our travel agent was great at communicating and helping us out due to the short time we booked beforehand. The room at the resort was nice as we expected, not as was promised. We had to move rooms a few times and after wasting several hours of our vacation on this issue, we finally received a room that was comfortable and had an acceptable partial ocean view. Our agent never followed up with us afterwards to see how our experience was. I probabaly would not use this travel agency again unless there was a significant improvement.

nothing was as promised We had planned our Hawaiian vacation for over a year. When our original agent left, we were never really given another agent to work with. Our attempts to contact someone about travel details the week before our trip was difficult. When we arrived at the hotel, first we were told that one if our 3 rooms were cancelled. Then we did not get a room with a king bed, as was what the agent said we would get. Then we were informed that our package(at this hotel and the next) diss not include daily breakfast as was originally promised. The owner of the company called us at 3:00am on our vacation to tell us we can try to charge our breakfast to the room and see what happens 😕. We would not recommend this agency to anyone.

Very friendly travel agent until Very friendly travel agent until I had completely booked (and paid for) all planes, trains, and hotels. Then agent's behavior changed dramatically -- not friendly at all -- answered some of my questions briefly and others not at all. Seemed angry that I even asked questions.

Another great trip!!! Sheryl Myman with Superior Cruise and Travel continues to be my go to agent for all of my travel needs. Once again we have enjoyed a wonderful glitch free vacation. I highly recommend this agency and,specifically, Sheryl for any plans you may need to make regarding your travels. Carol C