Worst customer service-possible suing Worst customer service. Book a trip in 2020, then covid took the world by storm. Was forced to move it to 2021. Had to take a different job and lost all vacation time had with previous company. Then moved it but they already took more money out so we couldn’t take the exact trip. Then had to change jobs again and my wife lost her job. Was told sorry and we ended up loosing 5,000 dollars and no refund was given. Worst customer service and thinking of suing. Glad you can reply with emails. I’m short I don’t care about policies or what was said. In reality you took over 4,000 and didn’t return a dime.

Still waiting on refund from April, 2020! We had a trip planned to Italy for April of 2020, when Covid hit. After waiting now over a year and a half, and after multiple calls and emails, we are still waiting for all of our refund. We received back only 50% from this travel agency, so still looking for over $5000, despite an email from this travel agency's general manager stating my "eligible outstanding refund due" was $11,606. I have been given multiple excuses....

Superior travel booked a group trip… Superior travel booked a group trip down the Rhine River for this past September. The trip was cancelled due to Covid. They have not refunded the groups money with some of our friends receiving no refund while others receiving 50%. Do not use these guys as there is a lawsuit pending and probably another coming to collect.

I just got back from my family vacation… I just got back from my family vacation to France and couldn't be more happy (and relaxed)! We used Superior Cruise & Travel from the recommendation of a friend and had a great experience. Our agent was able to help us decide where to go and what to do based on our interests. This was our first time and didn't really know where to go. In a span of ten days we were able to visit and stay in Paris, Nice, Marseille and Normandy! Our flight actually got delayed 8 hours but with the help of our Travel Agent, we were able to extend our trip on the end to make up for inevitably lost time. I'm so happy we used this company to book our best family vacation yet. I'd give 10 stars if I could!

Amazing Travel Agents This company is truly amazing and Fred is one of the best travel agent hands down! We booked a Royal Caribbean – Harmony of the Seas Cruise and it couldn’t have been any more perfect! He gave us all of these details regarding destinations, life aboard a ship, accessibility, etc. The overall experience was unimaginable. Hoping to book another cruise with this company soon and we’ll definitely be using Fred again!