nothing was as promised We had planned our Hawaiian vacation for over a year. When our original agent left, we were never really given another agent to work with. Our attempts to contact someone about travel details the week before our trip was difficult. When we arrived at the hotel, first we were told that one if our 3 rooms were cancelled. Then we did not get a room with a king bed, as was what the agent said we would get. Then we were informed that our package(at this hotel and the next) diss not include daily breakfast as was originally promised. The owner of the company called us at 3:00am on our vacation to tell us we can try to charge our breakfast to the room and see what happens 😕. We would not recommend this agency to anyone.

Worst customer service-possible suing Worst customer service. Book a trip in 2020, then covid took the world by storm. Was forced to move it to 2021. Had to take a different job and lost all vacation time had with previous company. Then moved it but they already took more money out so we couldn’t take the exact trip. Then had to change jobs again and my wife lost her job. Was told sorry and we ended up loosing 5,000 dollars and no refund was given. Worst customer service and thinking of suing. Glad you can reply with emails. I’m short I don’t care about policies or what was said. In reality you took over 4,000 and didn’t return a dime.

I absolutely love Erica B! I absolutely love Erica, Superior Travel services. I used them (a travel agency) for the very first time in 2015 and she did a superb job with handling our accommodations. I misplaced her contact email and searched and searched (about 2 months) until I found it. Once I did and emailed Erica, she remembered me. Talk about "personalized" service. Granted the company had the historical data but her warm and caring demeanor reminded me of why I was searching for her email. Thank you, Superior, with a special appreciation for Erica B, Senior Travel Agent.

Superior travel booked a group trip… Superior travel booked a group trip down the Rhine River for this past September. The trip was cancelled due to Covid. They have not refunded the groups money with some of our friends receiving no refund while others receiving 50%. Do not use these guys as there is a lawsuit pending and probably another coming to collect.

Great Experience Daniel has been excellent through the process of find the best most price efficient cruise for my family. Even when the rest of the family decided not to participate, Daniel called the cruise line to insure we would continue to have affordable pricing. He is great at responding to all questions and concerns that we have. I just found Superior Cruise and travel by internet search. So glad I did. Thanks