I booked a flight leaving edmonton… I booked a flight leaving edmonton going to Hamilton fron July 31st to August 7th. Immediately after receiving my confirmation, I contacted you to tell you the flight was wrong as it had me leaving on August 7 returning August . I had my friend who travels around the world check my selection of July 31st to August 7th. I tried speaking to you and the person I spoke to basically told me I screwed up and he would not help me. Too bad for me. I did not screw up, I want my $879.92 back. You made the mistake not me and I called you within 2 minutes of seeing the error. All airlines allow for a change if there is an error even with a no refund policy. I intend to take this to a higher authority if you do not fix the error. Vi have made other flight arrangements with a different airline.

Worst customer care I ever experience.. Worst in Date change and cancelltion... They don't have competent authorised responsible customer care executive who really care and cooperate needy customer... I don't finds any advantage which customer care centre are running right now by The Budget air. Com sight are having right now.

Great experience Great experience. However I needed to rectify the name of one of my group, and the online application was under construction so I needed to either call or email. Once that functionality is up, the experience will be great.

Worst Worst -- I reruest to add for… Worst Worst -- I reruest to add for wheel chair and mailed no replied, tried chat box it AI generated limited self Q&A , No use for anything ....

Good Experience I tried making reservations with another discount travel service and it was difficult, actually impossible. They kept rejecting my cards even if they are in good standing. When I emailed them they said "Then make reservations with the airline, regards". They didn't even try to resolve their technical issues. Instead of going to the airline (which would be more expensive) I tried Budget Air. To my surprise making reservations with them was smooth, easy and user friendly. No issues at all. Best of all I got their great price for the airfare. The price was exactly as listed. I was so pleased that I plan on using them again in the future the next time I book a flight.