DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY. THEY ARE AN ILLEGAL OPERATION. We used Alpha Flight Guru in the past with success so decided to use them again. Then COVID hit. They refused to refund our money, which the airlines were offering. They only offered a credit. We are now trying to use our credit which expires 30 June 2023. Now emails bounce back, website down, our consultant is not returning my many messages. Do yourself a favour and pay a little bit more through an airline or official travel agent. When we first booked with them they were known as Alpha Flight Guru and then changed their name to Booking Vault. I wont be surprised if they pop up in the future under a another name. BEWARE. I do believe in Karma.

Avoid Alpha Flight Guru if you value your travels! We had used AFG with success, but that was years ago. We recently had confirmed reservations with 'e' tickets issued by AFG, also identified on the Airlines website. All good, until two weeks out from departure when we tried to confirm the arrival time at the final destination. Our flight number was not listed on the Airline website. Emails galore, to AFG in the first instance then to the Airline. Could not find one workable address or telephone number for AFG - stress level was rising. Finally went to an international airport to discuss with the Airline, this was now one week out from departure overseas. Absolute confusion at the Airline departure point desk, albeit a week before the recognised flight. After a two hour discussion with the local Airline manager, intense search on the Airline's own computer system, no specific flight reservations were recorded, although the 'e' ticket numbers were found. Advised to contact the Airlines international office in their home Asian country. After another couple of hours, talking to someone with English as a second language, who was very patient by the way, we finally managed to get agreement to at least some relief, insofar as redeem the credit. AFG must be out of business - disappointing that they didn't bother to advise any customers for whom they had an obligation. We have received not one response from AFG.

Best travel agent Robert has been my travel agent for several years and I have trusted him to handle many trips. I find him efficient and conscientious as well as fast. He is always willing to do a bit extra to make sure he gets it correct. I never use any other agency when I travel overseas despite being in different countries. I thoroughly recommend.

Cris booked great flights Cris booked great flights for me with plenty of time between them so I didn't have to worry about transfers. Coming back through Chicago saved about 8 hours flying time although O'Hara was an absolute nightmare. Security check took over a hour, again I was glad I had plenty of time before the next flight. Cris also took care of my meal updates, as I changed my mind several times. All in all, a great experience, especially with sn e-ticket 8

Great service, once again! This is the second time I have used Alpha Flight Guru to book Business Class International flights. Once again, had the pleasure of working with Roman, who was responsive, efficient, and thorough in booking our flights. He presented options, allowing us to chose which best met our needs, and various price structures all within our budget. I have already referred several friends to Roman, and know one of them has already used this agency. Thanks, until a future flight!